Workato’s first phone system was a simple cloud-based solution that provided basic telephony. For online meetings and sales demos, the company purchased and shared two licenses of an expensive web conferencing solution. As Allan Teng, Workato’s Director of Partner and Customer Success, recalls, Workato outgrew this approach within six months to a year.
“We started needing things like access to international numbers and support for high volume sales calling,” Teng explains. “We also needed a wider range of communications functionality within the company.”
By replacing the two initial solutions with Global RingEX™, Teng established a communications platform that supports the company’s global sales efforts and international expansion. (Teng works out of Workato’s Singapore office, which the company opened about a year and a half ago to expand its presence in the Asia Pacific region.)
“RingCentral is a full-featured communications solution with everything you need inside a single app,” Teng says. Now, for example, instead of everyone sharing two web conferencing licenses, all employees have their own web conferencing capability through RingEX™. “We use RingEX very heavily both internally and for product demos,” Teng adds. Employees use the RingCentral Phone™ mobile app to access RingCentral functionality outside the office using their smartphones.
