The Office Gurus
After Saving its Clients on Telecom with RingCentral Engage Voice, The Office Gurus Rolls Out RingCX
We count some enormous organizations among our clients, but we also partner with the small and midsize business. Being able to offer those clients an enterprise solution as robust as RingCX is a true differentiator and allows us to provide support solutions that they couldn’t provide on their own.
When we started thinking about omnichannel, we first looked at RingCentral Contact Center. As great a solution as that is, it offers more than most of our clients need. Then we found RingCX, which lets us offer all digital channels in a single pane of glass and at the same time improve our agents’ effectiveness. It’s the perfect tool for our client partners, and it actually helps us save them money.
What’s great about RingCX is that we can efficiently manage any digital channel that a given client needs – whether that’s SMS, chat, email, or all three – and we’re centralizing all those customer contacts in one place. That means our clients’ customers reliably receive quick responses, from the right people, no matter how they make contact.
Now that we have this intelligent omnichannel capability with RingCX, we can tell clients that we’re going to provide them with more services, tailored to their businesses, and at a fraction of the costs they’d be paying with another enterprise contact center solution. Delivering that great news is one of my favorite parts of this job.