Because so many healthcare providers still prefer to send electronic protected health information (ePHI) by fax, University Radiology had built out a large infrastructure of onsite fax machines and analog phone lines to manage the 2,000 faxes of medical paperwork the organization receives every day.
But from many perspectives—including system redundancy, workflow efficiency, and regulatory compliance—this legacy fax infrastructure undermined operations. As one example, Hank Loch, University Radiology’s Telecommunications and Network Systems Engineer, describes the inefficiency of manually processing inbound faxes. “We were tying up a lot of staff time with people checking fax machines waiting for a request to come in, and then having to direct those faxes to the right team.”
When they implemented the RingCentral-RingClone integration, University Radiology addressed every one of these issues. And as Hank explains, the company transformed its faxing workflows from a challenge into one of the team’s operational strengths.
“With RingCentral and RingClone working together, we’re able to securely pull faxes into our environment, and use RingClone to map each fax to the correct folder on our server using extension attributes.”
