Wesley notes that the company’s sales reps and parts specialists have created many new workflow efficiencies since implementing
the unified communication solution RingEX.
“Our reps can now initiate more calls thanks to the RingCentral Salesforce Integration. Having the RingEX widget in their Salesforce environment means they can dial a lead’s number with just one click. The SMS feature in RingEX also means that if a customer asks for information or photos of a vehicle during the call, our rep can just grab those details from Salesforce and send them as a text message in real-time. These are capabilities we never had with our previous phone platform.”
RingEX’s flexibility and mobility, Wesley adds, have led to other important workflow improvements.
“Our team can place and receive RingEX calls on any devices they choose–the phone on their desk, their computer, and their mobile phone. The best part is we can switch between devices in the middle of a call. Our parts experts, for example, can send a customer call from their desktop to their mobile phone mid-call if they need to run out to the lot so they can get answers for the customer in real-time.”
Yet another RingEX feature they’ve found beneficial, Wesley explains, is the call recording tool. “We record every customer and prospect call, and having these recordings is great both for retrieving the details of a call in case there’s any confusion later and for training and coaching.”
In addition to the increased productivity these RingEX tools have enabled, Wesley points out that Truck Site has seen another key improvement.
