In just two years, REE Medical experienced significant growth, expanding from a team of 40 to nearly 400 employees. This rapid expansion brought with it new challenges, particularly in maintaining and improving compliance standards across a much larger volume of customer interactions.
Scarlet, who joined REE Medical as a Compliance Officer two years ago, faced the task of scaling the company's compliance efforts to match its growth. She initially worked alone for a year before expanding her team to include an auditor and a compliance coordinator. She shared that even in their best months, the auditing process was limited. The team could only review between 300 to 400 calls per month across various departments, which represented a mere 1% of their total call volume. She reflected, "We were always compliant, but you still have that in the back of your head like, yes, I'm taking a good sample, but how many am I missing?"
As REE Medical expanded, the manual auditing approach proved inadequate for a company now managing a growing volume of veteran cases, particularly given the complex and detailed nature of these conversations. Scarlet and her team needed a solution that could dramatically increase their auditing capacity without requiring a proportional increase in staff.
"We started looking into how technology could help," Scarlet recalls. "That's when we decided to look at RingSense. During our first call, they demonstrated what the platform could achieve."
