Customer stories

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Glory logo
Since we switched to RingCentral Contact Centre, Glory’s International Business has centralised our telephony worldwide, making it easy to bring newly acquired firms into our phone environment. We’ve also gained business intelligence through reporting and analytics. And we’re also enjoying significant cost savings.
Alan Penkethman, EMEA IT Operations Manager
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Costa Express logo
RingCentral Contact Centre is giving us everything we could hope for in a customer-support solution. It allows our department to run smoothly even with everyone working from home. It gives us the tools to make our agents more efficient and productive.
Deborah Woods, Contact Centre Manager
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30%
expected cost savings
40%
reduction in calls

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KKSCOTT Business Management
Association management firm uses RingCentral Events to create engaging virtual and hybrid experiences for the American Kinesiology Association and North American Society for Sport History, expanding reach and improving member satisfaction.
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SPM Services
The provider of outsourced contact-centre services uses RingCX to monitor agent performance in real-time, allow clients to access their own reports, and improve its client service.
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Scratch Foundation
The world’s top provider of free coding resources uses RingCentral Events to connect with and educate thousands of young people all over the world.
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Easton Dermatology
The award-winning cosmetic and medical skincare practices uses RingCX to schedule more patient appointments, improve the caller experience, and grow its business.
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Mastech Digital
The worldwide IT service provider uses Global RingEX to streamline workflows, save money, and achieve regulatory compliance in each of its international locations.
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Advisor Communications
Small event management agency leverages RingCentral Events to deliver high-quality virtual and hybrid experiences for clients across industries.
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REE Medical
The leading provider of medical evidence for veterans' disability claims leverages AI-powered call analytics to ensure regulatory compliance and improve operational efficiency.
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Frog Events
Leading UK event organizer leverages RingCentral to deliver seamless events, enhancing engagement, improving client satisfaction, and expanding their reach around the globe.
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The Husband Wife Law Team
The award-winning personal injury firm uses RingEX to improve staff workflows and RingCX to create a more efficient intake experience for its team members and clients.
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Legal Cheek
UK’s leading website for law students uses RingCentral Events to attract more students to its virtual events as well as sign up more law-firm partners.
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ProTech Services Group
This leading Managed Service Provider uses the RingCentral integration for Microsoft Teams to keep its employees connected to each other and clients even while in the field.
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Delaware County
The county government uses RingEX to more quickly direct callers to the right personnel, and they’re using the mobile app’s Push to Talk to keep teams connected and safe in the field.
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Autopay
The highly rated auto-loan specialist uses both the RingEX unified communications and RingCX contact centre solutions to improve efficiencies and the customer experience.
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Girls’ Day School Trust
The UK’s leading family of girls’ schools uses RingEX to keep mobile employees connected anywhere and help the schools and office sites more easily manage their own phone systems.
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Flex Technology Group
Flex Technology Group Saves Up to 20% of Agents’ Time and $600,000 a Year with RingEX and RingCentral Contact Center
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MedCare
The leading home/durable medical equipment provider uses AI-powered RingSense for Sales and RingCentral Contact Center to dramatically improve the patient experience.
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Hostelling Scotland
Find out how the charity reduced its IT maintenance burden, improved its resilience and more, by switching to RingCentral.
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PMU
Thanks to RingCentral, the organiser of horse racing, sports and poker betting is building customer loyalty across all digital channels.
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The Office Gurus
This global provider of call centre outsourcing leverages RingCX to provide clients with generative AI capabilities and more digital communication channels than ever.
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Bytes
From partner to customer – why Bytes has gone all-in on RingCentral
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Public Sector Partnership Services
Driving Efficiency Across Three Councils with RingCentral
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St. Martin's School
RingCentral helps St. Martin’s School improve operations and save money
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Glory Global Solutions
Glory Global Solutions set to save up to 40% with RingCentral
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Gatewatcher UK
Award-winning cybersecurity firm launches UK division with world-class cloud communications
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Car Benefit Solutions
How the company continued delivering its 93% NPS world-class customer service during the lockdowns.
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ABP UK
RingCentral provides the award-winning food company phone-system reliability, significant cost savings, and companywide business intelligence
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Pepper Money
Pepper Money is a leading provider of second charge mortgages for homeowners in England, Wales, and Scotland. Pepper Money’s innovative approach to the market has seen it advance funds totalling over £380m since launching, growing rapidly to 26% market share.
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PHMG
PHMG leverages the anywhere, any-device nature of RingCentral’s cloud telephony capabilities to expand its talent pool worldwide.
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Lush Cosmetics
Lush Cosmetics leverages RingCentral to streamline its Customer Care operations, improve the caller experience, and even enable automated product refunds by phone.
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Raven Housing Trust
Raven Housing Trust is also leveraging RingCentral’s softphone and mobile apps to decommission legacy systems and enhance employee mobility.
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Sinclair Systems International
Sinclair also leverages RingCentral’s softphone and mobile apps to improve its customer service and adopt hybrid working.
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Sitel Group
How RingCentral and Sitel Group® helped UK government agencies rapidly expand customer support amid the pandemic
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FE fundinfo
And how FE fundinfo is leveraging RingCentral for Teams to improve many of its operations
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Haysmacintyre
From increased mobility to streamlined call routing to easy international dialing, Haysmacintyre is finding many ways to improve operations with RingCentral for Teams
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Costa Express
How UK’s favourite coffee brand improved its customer service with RingCentral Contact Centre
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Herts for Learning
Herts for Learning uses RingCentral’s cloud phone solution and Contact Centre to be more productive and responsive to customers
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Thanet District Council
Thanet District Council uses RingCentral to provide better phone-based customer service, and RingCentral Video to hold public Council meetings online.
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Pharmacy2U
Pharmacy2U uses RingCentral Contact Centre to efficiently handle its ever-growing customer base, while saving money in the process
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Côte
RingCentral is also helping one of the UK’s largest restaurant chains improve efficiency and grow sales revenue.
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Howard Kennedy
Howard Kennedy uses RingCentral Cloud PBX for Microsoft Teams to add resiliency to the firm’s communications.
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O'Brien Fine Foods
O’Brien Fine Foods consolidates 3 disparate PBX systems into a single cloud communications solution with RingCentral.
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Walker Crips
Walker Crips customizes RingCentral to comply with industry regulations regarding call recording.
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Optimum Healthcare Solutions
One dispersed team connected via the cloud.
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Littlefish
It took just one week to move all 200+ agents to remote work—while maintaining Littlefish’s “world-class” customer service levels.
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Marlowe Theater
How The Marlowe Theatre uses RingCentral Contact Centre to provide outstanding customer service.
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Great Places Housing
One of England’s Largest Housing Associations Uses RingCentral to Serve Customers Through the Lockdowns
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Valda Energy
Customer first energy supplier quickly adapts to Covid pandemic thanks to cloud-based communications.
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JMC Legal
Cloud communications: the answer to a mobile, client-focused organisation.
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Citation Professional Services
A Forward-Thinking Switch to Cloud Communications Made All the Difference for Citation Professional Solutions During COVID-19
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Tai Ceredigion
When Their Most Vulnerable Tenants Needed Them During the Pandemic, This Welsh Housing Association Was There — Thanks in Part to RingCentral
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Arco
RingCentral assists Arco in enhancing its internal operations, customer service, and online sales offerings across multiple stores.
Harmony Health Cover
With RingCentral, Harmony found a communications system that checked all of the boxes.
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The Faststream Recruitment Group
Even During the Lockdowns, Faststream Recruitment Found RingCentral Got the Job Done
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Waitrose & Partners
How UK Consumers’ “Favourite Supermarket” Is Making its Customer Service Even Better
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The Big Issue
How the UK’s Leading Social Enterprise Continued its Vital Mission During the Lockdown
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Institute of Marine Engineering
For This Maritime Organisation’s Staff, the Transition to Working from Home Was Smooth Sailing
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Fairtrade Foundation
Fairtrade Kept Advocating for Farms and Workers in the Developing World, Even as the Rest of the World Went into Lockdown
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Woodbridge Emergency Response Group
RingCentral solution allows Woodbridge to serve residents amid social distancing.
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Structural Technologies
RingCentral gave Structural Technologies the all-in-one platform for team messaging, voice, video, meetings and conferencing.
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5plus architects
UK Architectural Firm Uses RingCentral to Stay Collaborative and Connected—Even More so During COVID-19 Isolation
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