RingCX

Effortless customer experiences, powered by AI

Easily manage agents, coach performance, and improve customer satisfaction on one omnichannel platform.
A laptop displaying the RingCentral RingCX app
A laptop displaying the RingCentral RingCX app
AI-powered
RingSense AI is at the core of RingCXā€“intuitively generating insights, automation, and assistance across the entire customer experience.
Omnichannel
Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channelsā€”all included in one license.
Easy-to-deploy
Businesses of all sizes can deploy a new contact center in just a few days.Ā  Plus, our 99.999% uptime keeps your agents connected, from anywhere.
Easy-to-use
From immersive agent experiences to ā€ØAI-powered coaching for supervisors, ā€ØRingCX is designed to create effortless workflows for everyone.
Simple pricing
Get unlimited minutes, with monthly pricing starting at just $65 per user.  Plus, access all our core contact center features and built-in AIā€”all in one package.

The complete contact center solution powered by AI

Bring all your employee and customer experiences together with RingCentral.
A male contact center agent joining a voice call through his laptop
A male contact center agent joining a voice call through his laptop

Omnichannel

Connect with your customers across voice and 20+ digital channels including web, social media, and messaging.
A female contact center agent using the Agent Assistant AI tool to provide accurate answers to a customer
A female contact center agent using the Agent Assistant AI tool to provide accurate answers to a customer

Outbound

Sell, collect, and proactively support with dynamic outbound contact center and campaign management.
A female contact center agent with a display of her customer service scores
A female contact center agent with a display of her customer service scores

Workforce management

Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.

See our RingCX AI Quality Management in action

A laptop screen displaying an agent's dashboard within the RingCentral RingCX app

A powerful, yet easy-to-use contact center

Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Agents

Empower all your agents in one workspace

Leverage AI summaries so that agentsā€Øcan stay focused on the customer

Eliminate the need for note-taking by delivering instant AI summaries and recommended action items after every customer interaction.

Give agents an immersive experience

Seamlessly manage omnichannel interactions using voice, video, and 20+ digital channels in a single, immersive agent workspace. Plus, embed RingCX within CRMs like Hubspot, ServiceNow, Microsoft Dynamics 365, and more.

Streamline interactions with live agent assist

Support agents with on-time contextual knowledge and suggested answers, so they can provide faster customer support at every step.
A mobile phone displaying a doctor and their patient and a pop-up window of chatbot support message about appointment confirmation
A mobile phone displaying a doctor and their patient and a pop-up window of chatbot support message about appointment confirmation
An overview of a contact center agent showing total number of calls, sentiment and energy scores, longest monologue time
An overview of a contact center agent showing total number of calls, sentiment and energy scores, longest monologue time
SUPERVISORS

Improve customer and agent satisfaction with AI

Streamline quality management & coaching

Improve CSAT scores across all your customer calls by offering  real-time guidance for agents, and AI-generated score cards after every conversation.

Quickly identify agent performance at a glance

Give supervisors a clear view of your contact center's performance with a single dashboard powered by RingSense AI conversational analytics.

Get the full picture with live dashboards & reports

Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across the entire customer journey.
BUSINESS LEADERS

Manage an efficient and ā€Øeffective CX operation

Benefit from the lowest total cost of ownership

RingCX offers cost-effective solutions and predictable, fixed-rate pricing. Monthly plans start at just $65 per user, with unlimited local calling.

Get actionable CX business insights

Gain real-time access to crucial performance data, including call volumes and agent performance, and Conversation Analytics, such as customer sentiment and trending topics.

Deliver effortless customer service ā€Øwith a future-proof solution

Empower your business with continual innovation across customer channels, agent experiences, supervisor automation, and AI transformation.
A couple of contact center managers looking over agent scorecards
A couple of contact center managers looking over agent scorecards
Male and female employees working on their laptop
ENTERPRISE SOLUTIONS

Have advanced requirements? ā€ØWeā€™re here to help.

Get in touch with one of our solution experts and we'll match ā€Øyou with the perfect plan.
Our advanced contact center capabilities include:
120+ integrations & 400+ APIs
Advanced attribute-based routing
Native Workforce Engagement
Bespoke deployments

Take a quick tour of our agent workspace

Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.

The ROI of our
AI Contact Center

Real results from our customers.

29%

Improvement of customer sentiment

80%

Reduction in time to close cases

19

Point NPS improvement

Built on a secure & reliable platform
HITRUST logo

AI for effortless customer experiences

Omnichannel support

Meet your customer where they are over voice calls or across 20+ digital channels.
RingCentral RingCX interface showing ongoing tasks across different digital channels (YouTube, Twitter, and Facebook)

Actionable insights & analytics

Enhance customer experiences by acting on live data like sentiment analysisā€Øand customer feedback.
RingCentral RingCX sentiment analysis feature

AI -powered solutions

Boost efficiency with AI virtual agents, real-time coaching, and automation.
RingCentral RingCX chatbot message detailing delivery information of a package

Immersive agent experiences

Agents can work in a single pane of glass with the apps they use every day.
RingCentral RingCX interface showing multiple windows open, including an ongoing call and an ongoing chat support message

Bring all your employee & customer ā€Øexperiences together with RingCentral

RingCentral phone system displaying AI-generated notes (key updates and action items)
RingCentral phone system displaying AI-generated notes (key updates and action items)

AI Phone System

The worldā€™s most reliable cloud phone system with built-in team messaging ā€“ all reimagined with AI at every step.
RingCentral Events displaying a live event with a Q&A prompt for audience engagement
RingCentral Events displaying a live event with a Q&A prompt for audience engagement

AI Events

Curate virtual, onsite, or hybrid events where AI enhances every milestone ā€“ from planning to execution.
RingCentral RingSense reports displaying information about participants, total scores, feedback, and coaching opportunities
RingCentral RingSense reports displaying information about participants, total scores, feedback, and coaching opportunities

AI Sales Intelligence

Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
Create effortless customer experiences with AI.

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A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please callĀ (800) 574 5290