RingCX | AI Assist 

Get real-time AI guidance for agents & supervisors

Never miss a beat with in-the-moment answers and targeted supervisor support during live customer interactions.
The RingCentral RingCX AI assist in use by a woman working on a laptop at home
AI-powered insights
Monitor every call with AI to provide real-time coaching and insights.
Real-time agent assistance
Improve agent performance and confidence with instant answers to customer questions.
Supervisor guidance
Empower supervisors with real-time alerts and call summaries.
Effortless setup
Access your existing knowledge base for content and easy configuration.

Take a quick tour of our agent workspace

Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.
Play video: RingCX: Effortless Customer Experiences with AI

Boost performance with live AI guidance

AGENT ASSIST

Use real-time assistance to support agents

RingCentral RingCX AI Assist-generated reply in use by a woman answering a client about changing an existing order
AGENT ASSIST

Use real-time assistance to support agents

Provide the right answer every time

AI Assist leverages existing content to give agents accurate responses, instantly.

Get instant answers

Reduce handle times and streamline interactions by eliminating excess transfers and manual searches.

Get better results from agents

AI constantly evaluates and contributes actively in real-time, so agents can resolve customer requests even faster.
LIVE INSIGHTS

Give supervisors real-time AI insights & alerts

LIVE INSIGHTS

Give supervisors real-time AI insights & alerts

Easily identify interactions that need support

Surface negative customer interactions to supervisors using live AI alerts.

Get real-time AI insights

Leverage real-time alerts, summaries, and transcripts to monitor multiple interactions effectively.

Solve complex issues faster

Empower supervisors with information and context before coaching, so they can resolve issues and help agents quickly.
A sample of RingCentral's call recap, featuring key updates, decisions made, and actionable items.
EFFICIENT OPERATIONS

Scale your customer support operations

In-office employees during a meeting looking at the average handle time and first contact resolution statistics in the RingCX app
EFFICIENT OPERATIONS

Scale your customer support operations

Configure with ease

RingCX AI Assist leverages your existing content, with no manual setup required.

Improve customer satisfaction

Reduce average handle time (AHT) and increase first contact resolution (FCR) for seamless customer experiences.

Increase agent satisfaction

Onboard agents quickly, and retain them for longer with out-of-the-box AI coaching and assistance during every interaction.

The complete contact center solution

Bring all your employee and customer experiences together with RingCentral.
RingCentral's CRM integrations
Create effortless customer
experiences with RingCentral
Experience our AI-powered contact center in action.