RingCX | AI Assist
Get real-time AI guidance for agents & supervisors
Never miss a beat with in-the-moment answers and targeted supervisor support during live customer interactions.
AI-powered insights
Monitor every call with AI to provide real-time coaching and insights.
Real-time agent assistance
Improve agent performance and confidence with instant answers to customer questions.
Supervisor guidance
Empower supervisors with real-time alerts and call summaries.
Effortless setup
Access your existing knowledge base for content and easy configuration.
Take a quick tour of our agent workspace
Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.
Boost performance with live AI guidance
AGENT ASSIST
Use real-time assistance to support agents
AGENT ASSIST
Use real-time assistance to support agents
Provide the right answer every time
AI Assist leverages existing content to give agents accurate responses, instantly.
Get instant answers
Reduce handle times and streamline interactions by eliminating excess transfers and manual searches.
Get better results from agents
AI constantly evaluates and contributes actively in real-time, so agents can resolve customer requests even faster.
LIVE INSIGHTS
Give supervisors real-time AI insights & alerts
LIVE INSIGHTS
Give supervisors real-time AI insights & alerts
Easily identify interactions that need support
Surface negative customer interactions to supervisors using live AI alerts.
Get real-time AI insights
Leverage real-time alerts, summaries, and transcripts to monitor multiple interactions effectively.
Solve complex issues faster
Empower supervisors with information and context before coaching, so they can resolve issues and help agents quickly.
EFFICIENT OPERATIONS
Scale your customer support operations
EFFICIENT OPERATIONS
Scale your customer support operations
Configure with ease
RingCX AI Assist leverages your existing content, with no manual setup required.
Improve customer satisfaction
Reduce average handle time (AHT) and increase first contact resolution (FCR) for seamless customer experiences.
Increase agent satisfaction
Onboard agents quickly, and retain them for longer with out-of-the-box AI coaching and assistance during every interaction.
Create effortless customer
experiences with RingCentral
Experience our AI-powered contact center in action.