RingCX | Outbound Calling

Drive sales and proactively support customers

Sell, collect, and proactively support with dynamic outbound contact centre and campaign management.
A contact center agent utilizing an agent scripting tool to provide travel-related support to a customer
A contact center agent utilizing an agent scripting tool to provide travel-related support to a customer

Increase profit margins and revenue, all on one platform

Step up proactive outreach
Make the most out of every campaign with manual, preview, progressive, and predictive dialling.
Empower your teams
Increase productivity and deliver consistent experiences with flexible agent scripting.
Gain actionable insights
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Improve security & compliance
Reduce TCPA exposure, stay DNC compliant, and operate with confidence from one secure and reliable platform.
A female employee using her laptop to switch from chat to video call
A female employee using her laptop to switch from chat to video call
OUTBOUND DIALERS

Speed up lead generation with

intelligent campaign management

Stay dialled-in

Reach leads and customers faster by using advanced list management features with preview, predictive, and proactive dialers.

Leverage call blending

Maximise productivity by starting an outbound campaign during low traffic and switching to inbound when it gets busier.

Know who, when, and whether to call

Scrub lists before loading into automated dialers, and prevent repetitive dialling by setting rules so calls don’t take place outside of authorised time windows.
AGENT SCRIPTING

Quickly generate sales scripts,
no coding necessary

Guide the conversation

Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.

Onboard new agents in minutes

Get new outbound call centre agents up and running quickly by importing information from RingCentral’s RingEX product and offering script guidance.

Reduce effort for agents

Build and update common responses with our drag-and-drop scripting builder, or share agent notes and dispositions to help customers avoid repetition.
RingCentral RingCX interface showing an ongoing customer call and a pop-up message from the agent scripting tool
RingCentral RingCX interface showing an ongoing customer call and a pop-up message from the agent scripting tool
A contact center manager browsing real-time agent monitoring reports on her laptop
A contact center manager browsing real-time agent monitoring reports on her laptop
ANALYTICS AND REPORTS

Adapt sales operations with
rich data insights

Identify opportunities to improve

Run agile operations by leveraging real-time dashboards to improve live performance, and historical reports to spot trends over time.

Lower operational costs

Analyse trends and patterns with pre-built reports, or create your own custom reports to track key business objectives.

See our AI Quality 
Management features 
in action

A laptop screen displaying an agent's dashboard within the RingCentral RingCX app
PRE-BUILT INTEGRATIONS

Customise your customer experience with our open APIs

Create a unique CX experience, customised to your contact centre operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.

 Take a quick tour of our agent workspace

Experience our AI-powered contact centre in action, and see how easy it is to create the best customer experiences.
A laptop screen displaying an agent's dashboard within the RingCentral RingCX app
A laptop screen displaying an agent's dashboard within the RingCentral RingCX app

Explore all our customer service solutions

A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
RingCX
Effortless customer experiences, powered by AI
Easily manage agents, coach performance, and improve customer satisfaction with every interaction.
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
Omnichannel
Stay connected to customers across 
20+ digital channels
Meet your customers on their channel of choice.

A woman viewing the sentiment analysis score in the RingCentral app on a laptop
A woman viewing the sentiment analysis score in the RingCentral app on a laptop
WORKFORCE ENGAGEMENT MANAGEMENT
Improve agent performance & customer satisfaction
Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
Create effortless customer experiences
with AI
Experience our AI-powered contact centre in action.