Create the best customer experiences across every interaction
AI-powered features
Get AI-generated call summaries, scoring, and feedback. Plus, AI-powered forecasting & scheduling eliminates guesswork.
Conversational insights
Analyze customer sentiment at scale, 
and keep tabs on critical phrases and how 
often they occur.
Agent empowerment
Our self-service interface makes it easy 
to enable schedule requests along with shift bidding and trading.
Efficient operations
AI Quality Management allows supervisors to coach at scale, while Workforce Engagement Management (WEM) makes it easy to optimize resource costs with the right mix of agents.
See our AI Quality Management features in action
AI Quality Management
Automate agent scoring,
coaching, and feedback with AI
Ensure customer satisfaction
Automatically score every customer interaction with AI-powered scorecards. Managers can view scorecards at a glance, and dive into the details of each individual conversation.
Improve agent performance
Easily identify performance gaps by leveraging scorecards, summaries, transcripts, and recordings of every customer interaction.
Coach agents after every interaction
Provide detailed guidance with built-in RingSense AI coaching, as well as supervisor feedback and custom scorecards.
Use built-in insights to better understand customer interactions, coach agents on performance improvements, and help influence revenue across your entire organization.
Track live customer sentiment
Easily identify areas of improvement with customer sentiment analysis and key moments.
Quickly surface trends and topics
Keep a finger on the pulse of your contact center by tracking keywords, competitive mentions, and common objections.
Before, we spent 13+ hours a month reviewing over 100 calls. Now, AI identifies key moments in 1-2 minutes, reducing review times to 5 hours so managers can coach more effectively.
Joe Phelps | Intake Director, The Husband and Wife Law Firm