RingCX | Workforce Engagement
Improve agent
performance & CSAT
Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
Create the best customer experiences across every interaction
AI-powered features
Get AI-generated call summaries, scoring, and feedback. Plus, AI-powered forecasting & scheduling eliminates guesswork.
Conversational insights
Analyze customer sentiment at scale,
and keep tabs on critical phrases and how
often they occur.
Agent empowerment
Our self-service interface makes it easy
to enable schedule requests along with shift bidding and trading.
Efficient operations
AI Quality Management allows supervisors to coach at scale, while Workforce Engagement Management (WEM) makes it easy to optimize resource costs with the right mix of agents.
See our AI Quality Management features in action
AI Quality Management
Automate agent scoring and coaching with AI
AI Quality Management
Automate agent scoring and coaching with AI
Ensure customer satisfaction
Automatically score every customer interaction with AI-powered scorecards. Managers can view scorecards at a glance, and dive into the details of each individual conversation.
Improve agent performance
Easily identify performance gaps by leveraging scorecards, summaries, transcripts, and recordings of every customer interaction.
Provide targeted agent development
Leverage coaching insights to provide customized agent training plans based on AI insights.
CONVERSATION ANALYTICS
Get a complete view of every interaction
CONVERSATION ANALYTICS
Get a complete view of every interaction
Drill into rich business insights
Use built-in insights to better understand customer interactions, coach agents on performance improvements, and help influence revenue across your entire organization.
Track live customer sentiment
Easily identify areas of improvement with customer sentiment analysis and key moments.
Quickly surface trends and topics
Keep a finger on the pulse of your contact center by tracking keywords, competitive mentions, and common objections.
WORKFORCE MANAGEMENT
Maximize operational efficiency
WORKFORCE MANAGEMENT
Maximize operational efficiency
Optimize resource planning
Create balance across your contact center and always have the right mix of available agents with AI-driven forecasting.
Empower every agent
Boost employee satisfaction and reduce turnover by giving agents a voice in
managing their schedules.
Manage real-time schedule adherence
Track real-time adherence & interaction volume, and make changes to resourcing to maintain service-level targets.
Check out the latest innovations
Create effortless customer experiences with RingCentral
Experience our AI-powered contact center in action.