December 2, 2024
RingCentral Enhances Zendesk Integration to Streamline User Workflows and Personalize Customer Support
New features deliver deeper real-time data and context for seamless customer interactions RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it has enhanced its Zendesk integration with the launch of Zendesk Talk Partner Edition for RingEX ™. This solution seamlessly embeds RingEX’s world-class voice capabilities and rich call data directly into the Zendesk customer support platform, empowering users with streamlined workflows and actionable insights that personalize customer interactions for an elevated support experience. "RingCentral’s partnership and ongoing innovation with Zendesk propel our goal for delivering immersive agent experiences within the applications they use every day,” said Joe Fahrner, VP Small Business Growth, RingCentral. “With the launch of Zendesk Talk Partner Edition for RingEX, our joint customers benefit from enhanced tools for call handling and data management, which
November 7, 2024
RingCentral and Verint Announce Strategic Partnership to Bring AI-Powered Workforce Engagement Management and CX Automation to RingCX Customers
RingCentral, Inc. (NYSE: RNG) , a global leader in AI-powered trusted business communications for companies of all sizes, and Verint® (NASDAQ: VRNT) , a leader in CX automation, today announced a strategic partnership to provide RingCX ™ customers access to best-in-class workforce engagement management (WEM) and CX automation. Through this partnership, RingCX customers will have more choice and be able to leverage Verint’s leading WEM and CX automation solutions, which complement RingCentral’s native AI capabilities, to enhance employee productivity and improve customer experiences, ultimately driving competitive advantage and operational efficiency. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241107126443/en/ “We’ve seen strong traction in all segments of the market, and to further enhance the value proposition of RingCX in the mid and enterprise segments, we see integration with Verint as a key component of delivering
November 7, 2024
RingCentral Appoints Abhey Lamba as Chief Financial Officer
RingCentral, Inc. (NYSE: RNG), a leading global provider of trusted AI communications for businesses of all sizes, today announced that Abhey Lamba has been appointed Chief Financial Officer and will join in his new role in the coming weeks. Lamba will be responsible for all the Company’s financial functions, including financial planning, controllership, tax, treasury, corporate development and investor relations. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241107140330/en/ Abhey Lamba, courtesy of RingCentral A seasoned finance and technology leader with more than 30 years of experience, Lamba joins RingCentral from Amazon Web Services, where he is Vice President of Finance for Global Infrastructure, including Gen AI investments. Prior to Amazon, he held finance leadership roles at Cisco Systems and Autodesk, Inc. In his various roles, he has driven growth and profitability for multi-billion dollar businesses.
November 7, 2024
RingCentral Announces Third Quarter 2024 Results
Q3 2024 revenue above high end of guidance Achieves GAAP operating profitability in Q3 2024 Raising 2024 revenue, net cash provided by operating activities and free cash flow outlook RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced financial results for the third quarter ended September 30, 2024. Third Quarter Financial Highlights Total revenue increased 9% year-over-year to $609 million. Subscriptions revenue increased 10% year-over-year to $583 million. Annualized Exit Monthly Recurring Subscriptions (ARR) increased 9% year-over-year to $2.48 billion. Enterprise ARR increased 11% year-over-year to $1.07 billion. GAAP operating margin of 0.5%, compared to (9.7%) in the prior year. Stock-based compensation as percent of total revenue of 14.0%, down 630 basis points year-over-year Non-GAAP operating margin of 21.0%, up 190 basis points year-over-year. Net cash provided by operating activities of
October 31, 2024
RingCentral’s New AI Assistant Now Included in RingEX At No Additional Cost
Customers see significant improvements in daily operations with trusted, multi-modal RingCentral AI Assistant RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced its AI Assistant , powered by RingCentral AI, is now included in RingEX™ at no additional cost. RingCentral AI Assistant automatically generates detailed, real-time notes for phone calls; helps write, polish, and translate texts and chats; and summarizes meetings with crisp action items, reducing employees’ daily mundane work to free up their time for more critical, strategic work. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20241031406632/en/ Image provided by RingCentral RingEX customers who participated in the early access preview, ranging from small businesses to large enterprises across industries, including legal, real estate, healthcare, financial services and retail, saw
October 17, 2024
RingCentral Named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service Report for Tenth Year in a Row
RingCentral ranks #1 in three out of the six product or service use case categories in Gartner Critical Capabilities for UCaaS report RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that Gartner has recognized RingCentral as a Leader in the 2024 Magic Quadrant for Unified Communications as a Service (UCaaS) report , making this RingCentral’s tenth year in a row being named in the Leaders quadrant. “The enterprise communications landscape is undergoing a seismic shift, driven by groundbreaking AI innovations that are redefining capabilities across industries and roles, from healthcare to retail to customer service operations and everyday employee tasks," said Kira Makagon, Chief Innovation Officer & CMO at RingCentral. "At RingCentral, we’re not just improving productivity and efficiency; we're helping businesses gain more insights to drive better customer outcomes like never before. We are
October 16, 2024
RingCentral to Announce Third Quarter 2024 Financial Results On November 7, 2024
RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced that it will report financial results for the third quarter ended September 30, 2024 after market close on November 7, 2024. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results. The conference call can be accessed by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally with reference to the company name and conference title. Following the completion of the call through 11:59 PM Eastern Time on November 14, 2024, a telephone replay will also be available by dialing 1-844-512-2921 from the United States or 1-412-317-6671 internationally with recording access code 10193681. A live webcast and replay of the conference call can also be accessed from the company’s investor relations website at
October 10, 2024
RingCentral Receives PAN-India License to Deliver First Fully Compliant Global UCaaS and CCaaS Solutions to Multinational Organizations with Operations in India
Fully compliant UCaaS solution, Global RingEX Select ™ , backed by certifications from DoT & TRAI, now available across India via new PAN-India license RingCX ™ native contact center brings robust omnichannel and AI-powered capabilities to agents/supervisors for enhanced customer experiences RingCentral Inc. (NYSE:RNG), a global leader in AI-powered trusted business communications for companies of all sizes, today announced it has received the PAN-India license from the Department of Telecommunications (DoT) to operate across all 22 telecommunications circles in India. As the first cloud provider to deliver fully-compliant Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions for India, RingCentral enables multinational organizations to connect their global offices with India branch offices for seamless communication and collaboration across messaging, video, and phone with Global RingEX Select. RingCentral’s RingCX provides companies with a
September 9, 2024
Zayo Teams Up With RingCentral to Modernize the Way Businesses Communicate
Zayo to integrate RingCentral’s RingEX and RingCX solutions as part of its new Zayo UC+ offering Zayo , a leading communications infrastructure provider, and RingCentral, Inc. (NYSE: RNG) , a leading global provider of trusted AI communications for businesses of all sizes, today announced a strategic relationship to launch a new offering, Zayo UC+ with RingCentral . Designed to boost workforce productivity and elevate customer experiences, the solution enables enterprises with secure, AI-powered cloud communications and contact center capabilities. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240909055153/en/ The latest addition to Zayo’s managed communication portfolio , Zayo UC+ with RingCentral will deliver a comprehensive, cloud-based UCaaS (Unified Communications as a Service) solution that integrates voice, video, chat, SMS, fax, and contact center services into a single, easy-to-manage platform. The offering
September 3, 2024
RingCentral Announces CFO Transition
Sonalee Parekh to Step Down as CFO effective September 10, 2024 No Change to Outlook RingCentral, Inc. (NYSE: RNG) , a leading global provider of trusted AI communications for businesses of all sizes, today announced that Sonalee Parekh has resigned as Chief Financial Officer, effective September 10, to accept a Chief Financial Officer role at a public company that is not a competitor, supplier or customer to RingCentral. The Company has initiated a search to identify a successor that will include both internal and external candidates. Vlad Shmunis, Founder, Chairman and CEO of RingCentral, said, “On behalf of the Board and our entire team, I want to thank Sonalee for her many contributions to RingCentral, particularly improved profitability and free cash flow. She has been a trusted partner, and we wish her all the best in her future endeavors.” Parekh said, “I want to thank Vlad and the Board for the opportunity to serve in this role and am incredibly proud of what we’ve
August 21, 2024
RingCentral Announces New AI-Powered Capabilities for RingCX
Introducing native real-time agent and supervisor assist, coaching insights for quality management, and bring-your-own IVA framework Rapid pace of innovation and AI-first approach drives strong customer demand for RingCX RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced new innovations for its AI-powered contact center solution, RingCX ™. These innovations include a native, real-time AI-powered assistant for both agents and supervisors, advanced AI-based coaching insights for managers and supervisors, and a new bring-your-own IVA framework for customers and partners to quickly integrate their Intelligent Virtual Agent of choice with RingCX. All of these latest innovations are designed to help companies deliver more seamless, personalized, and high quality customer experiences. This press release features multimedia. View the full release here:
August 1, 2024
RingCentral Announces Second Quarter 2024 Results
Q2 2024 key metrics above high end of guidance Achieves record net cash provided by operating activities and record free cash flow Raising 2024 revenue outlook RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, today announced financial results for the second quarter ended June 30, 2024. Second Quarter Financial Highlights Total revenue increased 10% year-over-year to $593 million. Subscriptions revenue increased 10% year-over-year to $567 million. Annualized Exit Monthly Recurring Subscriptions (ARR) increased 9% year-over-year to $2.43 billion. Mid-market and Enterprise ARR increased 11% year-over-year to $1.52 billion. Enterprise ARR increased 12% year-over-year to $1.05 billion. GAAP operating margin of (0.9%), compared to (8.4%) in the prior year. Non-GAAP operating margin of 20.9%, up 160 basis points year-over-year. “Q2 results were a continuation of the strong execution that we saw in
July 18, 2024
MedCare Equipment Sets New Standard for Employee and Patient Experience With RingCentral’s Communications Solutions
Praises RingCentral’s cloud phone solution RingEX for unparalleled communications reliability and call quality Achieves 92% time savings for supervisors reviewing agent calls with RingSense for Sales Anticipates resolving customer issues and closing deals 20% faster with RingSense for RingCX RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced the transformative impact its solutions have had on the employee and patient experience at MedCare Equipment , a leading provider of home and durable medical equipment. Leveraging RingEX ™, RingCentral’s flagship unified communications solution, and RingSense™ for Sales , MedCare Equipment has achieved a 40% reduction in average call wait times and a 92% time savings on agent call reviews and agent coaching. In addition, MedCare anticipates it will resolve customer issues and close deals 20% faster once it has fully deployed RingSense for
July 17, 2024
Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
Vodafone Business to extend current UC offering to more than 30 countries globally RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that it is expanding its strategic partnership with Vodafone Business to offer Vodafone Business Contact Center with RingCentral, powered by RingCX ™. By offering Contact Center as a Service (CCaaS) along with its Unified Communications as a Service (UCaaS) offering, Vodafone Business UC with RingCentral , Vodafone Business will enable its multinational customer base to provide exceptional customer experiences. In addition, Vodafone Business will extend Vodafone Business UC with RingCentral to 30 markets in total during early 2025. Vodafone Business Contact Center with RingCentral makes it simpler for companies to establish and operate contact centers by equipping agents with artificial intelligence (AI), including call summaries, transcripts,
July 11, 2024
RingCentral Announces Date of Second Quarter 2024 Financial Results Conference Call
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, today announced that it will report financial results for the second quarter ended June 30, 2024 after market close on August 1, 2024. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results. The conference call can be accessed by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally with reference to the company name and conference title. Following the completion of the call through 11:59 PM Eastern Time on August 8, 2024, a telephone replay will also be available by dialing 1-844-512-2921 from the United States or 1-412-317-6671 internationally with recording access code 10190686. A live webcast and replay of the conference call can also be accessed from the company’s investor relations website at
May 15, 2024
Vodafone Business Ireland and RingCentral Unveil Innovative Hybrid Work Solution, Facilitating Seamless Collaboration Across Devices and Locations
Vodafone Business Ireland and RingCentral, Inc . (NYSE: RNG) , a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, today announced the launch of Vodafone Business UC with RingCentral to organizations of all sizes in Ireland. Already accessible in Italy, Spain, Portugal, Germany, and the United Kingdom, this solution enables businesses to facilitate seamless communication and collaboration for their workforces from virtually any device, anywhere, at any time. With this offering, Vodafone Business Ireland and RingCentral are empowering businesses to embrace the evolving landscape of hybrid work. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240515591801/en/ This launch coincides with great market momentum. Currently, unified communications cloud penetration in Ireland stands at 43.7%, with projected growth exceeding 80% by 2028, according to a Cavell Group report
May 13, 2024
Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences
New Hybrid Solution Empowers Customers to Combine Existing Avaya Investments with Enhanced Collaboration Capabilities from RingCentral RingCentral Enhances Avaya Cloud Office with RingSense AI and Microsoft Teams Integration Today at Avaya ENGAGE , RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, and Avaya , a global leader in customer experience and communications solutions, announced an expansion of offerings for Avaya customers, including a new hybrid solution of RingCentral’s AI-powered cloud business communications solution with Avaya Aura telephony, providing enhanced collaboration capabilities. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240513262792/en/ This new hybrid offering allows users within the same organization to seamlessly collaborate with each other, whether individuals are using Avaya Aura or Avaya Cloud
May 10, 2024
RingCentral to Present at Upcoming Investor Conferences
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, today announced that members of its management team are scheduled to present at the following investor conferences: 19th Annual Needham Technology, Media, & Consumer Conference Date: Tuesday, May 14, 2024
Time: 10:15 a.m. ET (7:15 a.m. PT) J.P. Morgan 52nd Annual Global Technology, Media and Communications Conference Date: Monday, May 20, 2024
Time: 1:10 p.m. ET (10:10 a.m. PT) Jefferies Software Conference Date: Wednesday, May 29, 2024
Time: 11:00 a.m. ET (8:00 a.m. PT) Bank of America 2024 Global Technology Conference Date: Tuesday, June 4, 2024
Time: 4:20 p.m. ET (1:20 p.m. PT) Baird’s 2024 Global Consumer, Technology & Services Conference Date: Wednesday, June 5, 2024
Time: 10:50 a.m. ET (7:50 a.m. PT) A live webcast will be accessible on the Company’s investor relations website at ir.ringcentral.com
May 7, 2024
RingCentral Announces First Quarter 2024 Results
Q1 2024 key metrics above high end of guidance Raising 2024 revenue outlook Share repurchase authorization increased by $250 million RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, today announced financial results for the first quarter ended March 31, 2024. First Quarter Financial Highlights Total revenue increased 9% year-over-year to $584 million. Subscriptions revenue increased 10% year-over-year to $557 million. Annualized Exit Monthly Recurring Subscriptions (ARR) increased 10% year over year to $2.37 billion. Mid-market and Enterprise ARR increased 11% year over year to $1.48 billion. Enterprise ARR increased 13% year over year to $1.02 billion. GAAP operating margin of (1.9%), compared to (10.2%) in the prior year. Non-GAAP operating margin of 20.7%, up 350 basis points year-over-year. “We had a solid start to the year, and exceeded the high end of our revenue and non-GAAP
April 30, 2024
RingCentral Expands Platform Leadership with RingSense AI APIs and Workflow Builder
Enhancements include new capabilities for embedding AI, video, and social messaging into workflows RingCentral platform earns industry analyst recognition RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced new platform capabilities that re-envision how customers build workflows within their enterprises. These capabilities allow non-technical users and developers to embed AI, video, and social messaging into workflows, automate alerts and notifications, and develop intuitive customer experiences without writing a single line of code. With the new APIs for RingSense™ AI , RingCentral customers can generate audio and video transcriptions, summarizations, and speaker diarization across RingCentral and third-party generated recordings. Developers can build applications that deliver advanced insights into audio and video interactions, providing a rich source of data to personalize
April 17, 2024
RingCentral Announces Date of First Quarter 2024 Financial Results Conference Call
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, today announced that it will report financial results for the first quarter ended March 31, 2024 after market close on May 7, 2024. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results. The conference call can be accessed by dialing 1-844-274-3686 from the United States or 1-412-317-5645 internationally with reference to the company name and conference title. Following the completion of the call through 11:59 PM Eastern Time on May 14, 2024, a telephone replay will also be available by dialing 1-844-512-2921 from the United States or 1-412-317-6671 internationally with recording access code 10023429. A live webcast and replay of the conference call can also be accessed from the company’s investor relations website at
April 11, 2024
RingCentral Named an Official Enterprise Cloud Communications Partner of the San Francisco Giants
RingCentral, Inc. (NYSE: RNG) - a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions - and the San Francisco Giants today announced a multi-year partnership. RingCentral is the Giants newest enterprise cloud communications partner - transforming the organization’s business communications to elevate employee and fan engagement. RingCentral branding will now be on the scoreboard and signage in the dugouts and bullpens at Oracle Park. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240411778646/en/ The Giants will use RingCentral’s flagship solutions - including RingEX ™ and a RingCentral Contact Center solution. The migration to RingCentral’s reliable cloud-based platform will enhance Giants employee collaboration, deliver significant cost savings and efficiencies and transform the fan customer experience with quicker response times, enhanced call reliability and more.
April 2, 2024
Brightspeed Launches Brightspeed Voice+ with RingCentral for Enterprise Customers
Enterprise cloud solution streamlines business communications Brightspeed , the nation’s fourth largest fiber broadband builder, announced the launch of its Brightspeed Voice+ product powered by RingCentral’s enterprise cloud communications solution to provide Brightspeed’s Voice+ customers AI-driven integrated messaging, video and voice capabilities from virtually any device. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240402132354/en/ (Graphic: RingCentral) RingCentral, Inc. (NYSE: RNG) is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. Its Unified Communications as a Service (UCaaS) capabilities, combined with Brightspeed’s connectivity, make it easy for enterprise customers to modernize business communications and enable workforce collaboration. And with a suite of powerful APIs for voice, SMS/MMS, team messaging, video, fax, data, and configuration,
March 26, 2024
RingCentral Expands Global Footprint and Drives Adoption Momentum of RingCX, AI-Powered Contact Center
RingCX boasts more than 1,000 features and is now available across 6 countries including US, Canada, UK, France, Germany, and Australia New CRM integrations enable integrated, immersive agent experience Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced its native, AI-powered contact center, RingCX ™, touts more than 1,000 features, has extended global availability, increased adoption, and added new CRM integrations. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240326082030/en/ RingCX provided by RingCentral (Graphic: Business Wire) Initially launched in the US and Canada in November 2023, RingCX has extended availability in the UK and EU, including France and Germany, and is now launching in Australia. RingCX now supports multiple languages, including US and UK English,
March 25, 2024
RingCentral Reimagines the Business Phone System with Real-Time AI
Adding AI for an immersive employee experience, RingCentral MVP is now RingEX New RingEX AI capabilities include real-time call notes, conversation intelligence, AI writer and translator for messages, and generative AI search Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced new transformative AI for its rebranded flagship solution, RingEX. By infusing RingSense™ AI across its secure, reliable platform, RingCentral is empowering every employee in an organization, from customer service to sales and marketing, with personalized and context-aware interactions that make every conversation smarter and everyday work more efficient. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240325905515/en/ As part of the announcement, RingCentral is delivering the following: Replacing
March 12, 2024
Optus, One of the Largest Wireless Carriers in Australia, Selects RingCentral to Power Cloud Communications for Australian Businesses
RingCentral’s industry-leading AI-driven communications and collaboration platform combined with Optus’ fixed and mobile network connectivity will enable hybrid work and increased business productivity Singtel Optus Pty Limited (Optus) and RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced a co-branded solution, Optus Loop with RingCentral , to power communications for Australian businesses of all sizes. Built on RingCentral’s reliable, secure, and feature-rich communications platform, the solution gives businesses an agile, affordable, cloud-based offering for better collaboration and communication among their employees, customers, and suppliers – on any device, from anywhere, at any time. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240311820302/en/ “This is RingCentral’s first global service provider
February 22, 2024
RingCentral to Present at Upcoming Investor Conferences
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that members of its management team are scheduled to present at the following investor conferences: J.P. Morgan 2024 Global High Yield and Leveraged Finance Conference Date: Monday, February 26, 2024
Time: 8:00 a.m. Pacific Time (11:00 a.m. Eastern Time) Morgan Stanley Technology, Media & Telecom Conference Date: Monday, March 4, 2024
Time: 8:45 a.m. Pacific Time (11:45 a.m. Eastern Time) A live webcast will be accessible on the Company’s investor relations website at ir.ringcentral.com . About RingCentral RingCentral is a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of
February 20, 2024
RingCentral Appoints Prat Bhatt to Board of Directors
RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that Prat Bhatt has been appointed to the Company’s Board of Directors, effective March 1, 2024. Bhatt has been named a member of the Board’s audit committee. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240220097878/en/ Photo of Prat Bhatt, courtesy of RingCentral Bhatt is an accomplished technology industry veteran and financial expert, having previously served as Chief Accounting Officer of Cisco Systems. In his more than 20 years at Cisco, Bhatt was instrumental in scaling operational and financial initiatives in the face of rapid technological change while facilitating successful business outcomes and driving long-term value for shareholders. A certified public accountant, Bhatt began his career as an auditor at Ernst & Young before joining Kaiser
February 20, 2024
RingCentral Announces Fourth Quarter and Fiscal Year 2023 Results
Total ARR up 11% to $2.33 billion Enterprise ARR up 13% to over $1 billion Record quarterly net cash provided by operating activities of $114 million RingCentral, Inc. (NYSE:RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced financial results for the fourth quarter and fiscal year ended December 31, 2023. Fourth Quarter Financial Highlights Total revenue increased 9% year over year to $571 million Subscriptions revenue increased 9% year over year to $547 million Annualized Exit Monthly Recurring Subscriptions (ARR) increased 11% year over year to $2.329 billion Mid-market and Enterprise ARR increased 12% year over year to $1.458 billion Enterprise ARR increased 13% year over year to $1.005 billion GAAP operating margin of (7.9)%, compared to (48.7)% in the prior year Non-GAAP operating margin of 20.5%, up 650 basis points year-over-year "We ended the year on a strong note," said Vlad Shmunis,
February 20, 2024
RingCX Achieves Industry Leadership Recognition and Market Momentum as Businesses Prioritize AI-first Customer Service
RingCX has been identified as a Leader in The Aragon Research Globe for Intelligent Contact Center for SMB, 2024 RingCentral, Inc. (NYSE: RNG), a leading provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, today announced that RingCX ™, a native, AI-first contact center with capabilities powered by its RingSense™ AI platform, has been identified as a Leader in the Aragon Research Globe for the Intelligent Contact Center, SMB, amid increasing momentum in customer adoption. In the Aragon Research report published today, RingCX was named a Leader, identified for strengths including its cloud contact center capabilities, the RingCentral brand, team messaging and collaboration functionality, ease of configuration and deployment, open platform, and integrated UCaaS and CCaaS functionality. “We are honored that Aragon Research has positioned RingCX as a leading contact center solution,” said Kira Makagon, Chief Innovation Officer of
February 5, 2024
RingCentral Modernizes Patient Care Communications for Healthcare Organizations With New EHR Integrations and Generative AI
RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, today announced a unified patient care solution for healthcare organizations worldwide. New integrations with Electronic Health Record (EHR) providers, including industry titans Epic, Cerner, and AllScripts, combined with RingCentral’s AI-powered communications suite bridge gaps in the patient engagement journey and simplify workflows. Powered by a new partnership with patient engagement software platform SpinSci, these EHR integrations ensure optimal and secure patient experiences, improved documentation, and reduced administrative burden. “The healthcare industry is undergoing a massive transformation driven by cloud technology, and now generative AI,” said Srini Raghavan, Chief Product Officer at RingCentral. “By adding powerful new healthcare specific integrations, our solution offers high-touch assistance through any
February 5, 2024
RingCentral Drives Momentum and Adoption Across Healthcare Organizations
Healthcare customers see 46% increase in staff productivity, a 53% increase in staff satisfaction, and a 42% increase in HCAHPS patient satisfaction1 from using RingCentral’s trusted HIPAA-compliant communications RingCentral, Inc. (NYSE: RNG) , a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, highlighted that healthcare organizations are adopting RingCentral for Healthcare solution for its trusted reputation in delivering consistent 99.999% reliability, innovative products, and an industry-leading open platform with rich APIs, plus security and privacy by design standards, and various certifications such as HIPAA and HITRUST . Over the past 18 months, RingCentral has added more than 500 new healthcare customers across small, midsize, and large enterprise segments. Driving Adoption Across Healthcare Organizations Sun River Health, with 450,000 patient visits annually, selected RingCentral for its
January 30, 2024
RingCentral Announces Date of Fourth Quarter 2023 Financial Results Conference Call
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, today announced that it will report financial results for the fourth quarter ended December 31, 2023 after market close on Tuesday, February 20, 2024. The company also announced that it will hold a conference call on the same day at 2:00 PM Pacific Time (5:00 PM Eastern Time) to discuss its quarterly financial results. The conference call can be accessed by dialing 1-888-349-0093 from the United States or 1-412-317-5201 internationally with reference to the company name and conference title. Following the completion of the call through 11:59 PM Eastern Time on February 27, 2024, a telephone replay will also be available by dialing 1-844-512-2921 from the United States or 1-412-317-6671 internationally with recording access code 10185977. A live webcast and replay of the conference call can also be accessed from the
January 8, 2024
Ned Segal Elected to RingCentral’s Board of Directors
RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact center solutions, today announced that Ned Segal has been elected to the Company’s Board of Directors, effective as of the Company’s 2023 Annual Meeting of Shareholders which was held on December 29, 2023. Segal has also been named a member of both the audit committee and nominating and corporate governance committee of the Company’s Board of Directors. “We are excited to welcome Ned, a seasoned executive with more than 25 years of technology, finance and capital markets experience, to the RingCentral Board,” said Vlad Shmunis, RingCentral’s Founder, Chairman, and CEO. “As Twitter’s former CFO, Ned presided over significant growth and success, while navigating a period of tremendous complexity and organizational change, through the sale of the company. He will bring a rigorous and financially-driven approach to our boardroom, with a focus on