Advanced SMS Inbox

Simple, scalable, compliant SMS marketing

Boost sales and delight customers with less effort using advanced SMS capabilities and targeted messaging - all from one trusted business number.

Interface of RingCentral advanced SMS inbox
Deeply integrated
Continue to leverage other pre-built SMS integrations and APIs for a seamless, integrated experience across your business stack.
Advanced SMS capabilities
Unlock powerful SMS features for marketing and customer support teams with your trusted RingCentral business numbers.
Transparent pricing
Save with low monthly per-user fees, and take advantage of included SMS allotments, bundles, and low rates.

Supercharge your numbers with advanced SMS capabilities

SHARED TEAM  INBOXES

Delight customers with fast response times

Share a team inbox for SMS conversations

Set up a shared inbox where your team can access and manage all SMS conversations, ensuring nothing slips through the cracks.

Work together on customer messages

Claim, transfer, and resolve SMS conversations with ease, allowing your team to provide a smooth, unified customer experience.

Deliver personalized support every time

Keep everyone on the same page by sharing notes within the team, so every response feels tailored and informed.
SMS conversations viewed on desktop and mobile screens
Interface of RingCentral advanced SMS feature for customer consent tracking
SMS FOR MARKETING

Achieve marketing and sales goals with targeted outreach

Personalized SMS campaigns

Easily send updates, notifications, alerts, or promotions  to any number of recipients with advanced messaging rules to segment your customers perfectly.

Faster and easier payments

Send secure payment requests with invoice references, memos, and tip options, allowing customers to pay instantly via Apple Pay®, Google Pay™, or credit card from their mobile device.

Simple, worry-free consent management

Easily track and manage SMS consent for every new and existing contact to stay compliant with web forms, built-in tracking, validation, and opt-out management.
AUTOMATION AND EFFICIENCY

Speed up communications operations

Automate appointment scheduling

Decrease no-shows and keep customers engaged with automated messages for appointment scheduling, reminders, follow-ups, and easy two-way communication.

Respond to your customer quickly

Create personal and team-based SMS templates to reply faster to your most common customer inquiries.

Automate SMS workflows

Save time and drive ROI by creating automated SMS replies for out-of-office hours, support requests, instant replies, and more using a custom or pre-built SMS IVR.
Interface of RingCentral advanced SMS feature for automated SMS replies
Savings Lives Society logo
"Using RingCentral, we can catch those keywords – like “more information” or “classes” – and automatically drop in our brochure. That has definitely helped us sign up more customers."
Dan Alexander, Owner and Instructor

50%

increase in customer sessions

80%

reduction in admin work

Getting started in three easy steps

01
Ask your RingCentral rep to add Advanced SMS Inbox to your account.
02
Activate your numbers to get started.
03
Invite your team to join your Advanced SMS Inbox.
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Integrate with our open platform

Trigger messages from your CRM and other apps with pre-built SMS integrations. Plus, create custom
SMS workflows with our open APIs for marketing and client engagement.

Advanced SMS features that uplevel
your customer interactions

Video tutorial for Shared team inboxes feature

Shared team inboxes

Allow multiple team members to collaborate while texting from one phone number with features like claiming or assigning conversations, private notes, and more.
 Video tutorial for targeted blasts & sequences feature

Targeted blasts & sequences

Schedule or reuse SMS campaigns to send personalized messages to unlimited contacts, all with built-in STOP automation.
Video tutorial for schedule messages feature

Scheduled messages

Automate meeting reminder text messages with reply options through Calendly integration.
Tag contacts
Tag teammates in internal chats to collaboratively resolve issues behind the scenes.
Collect payment & reviews
Send payment requests and collect reviews easily, with options
for invoices, memos, tips, and direct links to review sites.
Send and receive any doc
Text documents of any size or format via SMS/MMS, allowing contacts to share, view, receive, or download anytime, anywhere.
Auto consent opt-in/out
Automatically collect and manage opt-ins, ensuring compliance
with SMS consent levels from day one.
Automations for replies
Create or deploy pre-built Interactive Text Receptionist to any line for automated replies to FAQs, self-scheduling appointments, orders, and more. 
One unified business number
Text on your business line for one-to-one or one-to-many SMS conversations, sharing a unified number with team members.

More resources

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DATASHEET

Need more information? Dive into the details

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7 ways to use Advanced SMS Inbox for better customer service

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Create effortless customer experiences with advanced SMS

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