RingCX | Omnichannel

Stay connected to customers across voice and 20+ digital channels

Meet your customers on their channel of choice.

AI-powered omnichannel solution
Easy to deploy, easy to use
Simple, transparent pricing

Get a free quote and start saving up to 30%

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Trusted by over 400,000 businesses of all sizes

An award-winning platform

Gartner names RingCentral a Magic Quadrant Leader for the 10th year in a row

Make it easy for customers to get  24/7 support—anytime, anywhere

Engage customers across multiple channels

Whether customers reach out through your website, a call, email, or other digital channels—manage all interactions in one place.

Create immersive agent experiences

Deliver an immersive agent experience and simplify how agents handle customer interactions through omnichannel CRM integrations.

Offer instant support with intelligent virtual agents

Truly empathize with your customers by delivering hyper-personalized solutions with generative AI.

Easily add new channels with our open APIs

Future proof your investment by using our open platform to easily add new channels to meet customer demand.

Take a quick tour of our agent workspace

Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.

Play video: RingCX: Effortless Customer Experiences with AI

CUSTOMER SUPPORT ACROSS DIGITAL CHANNELS

Be where your customers are

A woman looking at the ongoing tasks dashboard of the RingCX app on a laptop

CUSTOMER SUPPORT ACROSS DIGITAL CHANNELS

Be where your customers are

Connect across voice and 20+ channels

Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and SDKs.

Support every social channel

Go beyond phone calls and meet customers wherever they are online. Handle large volumes of interactions on Facebook, X, Instagram, YouTube and other social media apps.

Reach customers from anywhere

Chat with customers using WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, and in-app messaging on any web, iOS, or Android device.

24/7 SERVICE WITH AI-POWERED VIRTUAL AGENTS

Offer instant self-service using interactive virtual agents

24/7 SERVICE WITH AI-POWERED VIRTUAL AGENTS

Offer instant self-service using interactive virtual agents

Create conversational experiences

Deliver personalized and empathetic experiences to your customers using generative AI that feel as natural as speaking with a live agent.

Speed up response times

Deliver real-time support to customers with seamless automation across text and voice channels.

Engage agents in complex interactions

Improve CSAT by up to 40% by providing instant context when a conversation transitions from self-service to a live agent.

a 3D representation of a chatbot feature of the RingCentral RingCX app

ANALYTICS & REPORTING

Optimize the end-to-end customer experience

A woman looking at receipts with an insert of the Analytics dashboard of the RingCentral app

ANALYTICS & REPORTING

Optimize the end-to-end customer experience

View data from all angles

Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.

Improve team performance

Get a deeper look into agent performance with pre-built and custom dashboards. Plus, easily identify areas of improvement to optimize customer satisfaction.

Spot trends across every channel

Set custom SLAs by channel to monitor and track the complete customer journey.

PRE-BUILT INTEGRATIONS

Customize your customer experience with our open APIs

Create a unique CX experience, customized to your contact center operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.

Explore integrations

App Integrations available with RingCentral RingCX app such as Hubspot, Zendesk, Microsoft Teams, Salesforce, Oracle, X, Theta Lake, Google, and Windows

Read the case study

What amazes me is how intuitive RingCX is.  It brings voice calls and all our digital channels into a single pane of glass.

Jaimie Bell, VP of Client Solutions | Office Gurus

$3.2m

In savings with a reduction
in cost per transfer

34%

Increase in
Qualified Leads

Products used:

RingCX

Read the case study

RingCentral helped us cut wait times by 40%. For our patients, that impact is incredibly meaningful.

Zac Shannon, IT Manager | MedCare Equipment Company

40%

Reduction in average
call wait times

20%

Improving at resolving customer
issues and closing deals

Products used:

RingCX

RingEX

Analytics

Read the case study

RingCX helped Worldwide Express exceed our customer SLAs by 10%.

Cheryl Hisdahl, Contact Center Manager | Worldwide Express

125k

Companies Served

#2

Largest Private Freight
Brokerage in the U.S.

Products used:

RingCX

Read the case study

Before, we spent 13+ hours a month reviewing over 100 calls. Now, AI identifies key moments in 1-2 minutes, reducing review times to 5 hours so managers can coach more effectively.

Joe Phelps, Intake Director | The Husband and Wife Law Firm

15x

faster workflows and
cost savings

66%

improvement in call
handling speed

Products used:

RingCX

The complete contact center solution

Bring all your employee and customer experiences together with RingCentral.

RingCX

Easily manage agents, coach performance, and improve customer satisfaction with every interaction.

Outbound

Sell, collect, and proactively support with dynamic outbound contact center  and campaign management.

Workforce Engagement

Deliver effortless customer experiences with Al-powered quality management, automated scorecards, and interaction analytics.

AI Assist

Never miss a beat with in-the-moment answers and targeted supervisor support during live customer interactions.

IVA

Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents.  

The AI Notes feature of the RingCentral RingSense AI

Get started with RingCentral

Join thousands of customers that already use RingCentral to run their business.