RINGCENTRAL CONTACT CENTRE™
Workforce Optimisation
RINGCENTRAL CONTACT CENTRE™
Introducing Workforce Optimisation Pro for RingCentral Contact Centre
Workforce Optimisation Pro
Built and designed for cloud, RingCentral Workforce Optimisation Pro is a straightforward and cost-effective tool embedded into your contact centre solution with a single administrative environment to access all applications from one source.
Performance Management
With performance management, you can monitor the performance of your call centre teams and individual agents. Synchronise with training and evaluations to improve agent performance, as well as provide gamification activities to incentivise agents.
Quality Management
The Scoresheets tool makes it easy to give coaching and feedback to agents based on screen and voice recordings of actual customer interactions.
Speech Analytics
A phonetics-based solution that quickly locates key words and phrases contained within call recordings to identify opportunities, reduce risk, and improve operational efficiencies across your organisation.
See how it works for your business
A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.