Contact Centre Solutions

Omnichannel Contact Centres for every budget and business size

Incredible customer experiences start here

Find the right contact centre solution to enhance customer satisfaction and team efficiency through AI.
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A male agent talking to a female client via the RingCX app on a laptop

Which contact centre solution meets your business needs?

The AI-powered RingCX features used in an ongoing conversation between an agent and a client

RingCX

A modern, AI-first contact centre designed for simplicity and ease of use. Manage customer interactions across voice, chat, and digital channels with straightforward, predictable pricing.
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The RingCentral Contact Center Reporting dashboard beside two agents

RingCentral Contact Centre

An advanced, customisable contact centre for complex needs and use cases, suited for large-scale businesses seeking comprehensive features.
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Omnichannel routing
Elevate customer service with voice, auto diallers, and digital engagement.
AI-powered
Boost efficiency with virtual agents, real-time coaching, and automation.
Actionable insights
Enhance customer experiences by acting on reporting data and customer feedback.
Empowered agents
Increase performance and reduce costs with Quality and Workforce Management.
Unified
Works seamlessly with RingEX to enhance agent collaboration for swift customer resolution.
Glory logo
Since we switched to RingCentral Contact Centre three years ago, Glory’s International Business has centralised our telephony worldwide, making it easy to bring newly acquired firms into our phone environment. We’ve also gained business intelligence through reporting and analytics. And we’re also enjoying significant cost savings.

Alan Penkethman, EMEA IT Operations Manager

Public Sector Partnership Services logo
RingCentral has been fantastic. It’s allowed us to bring in agile and hybrid working for the team. We can physically take calls – it doesn't matter where you're sitting – and provide and maintain a really good service for the customers. It’s also positive for the retention of staff and showing that we’re one team.

Michelle Sacks, Deputy Chief Executive, South & East Lincolnshire Councils

Costa Express logo
RingCentral Contact Centre is giving us everything we could hope for in a customer-support solution. It allows our department to run smoothly even with everyone working from home. It gives us the tools to make our agents more efficient and productive. And because it does all these things, it’s helping us improve our customer experience.

Deborah Woods, Contact Centre Manager

App integrations available in Contact Center such as Salesforce, Zendesk, X (formerly Twitter), HubSpot, and Microsoft Teams.

Connect your CRMs and apps

Streamline your operations and enhance customer experiences with contact centre integrations and APIs, syncing information and workflows with your CRMs and apps.

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Frequently Asked Questions About Contact Centers

A call centre is a customer service solution using inbound and/or outbound voice calling. An inbound call centre takes customer calls through an interactive voice response system (IVR) concerning technical support, complaints, and order questions. In an outbound call centre, the business calls customers—either manually or using an auto dialler—for things like appointment reminders, bill/debt collection, and surveys. A blended call centre uses a combination of inbound and outbound capabilities.
A contact centre adds digital customer service capabilities to a call centre. In addition to voice calls, customers can interact using a variety of channels, including live chat, emails, and social media. Modern contact centres use omnichannel routing to connect customers, meaning they have a single identity regardless of how they interact and can move between channels.
Contact centres can use features like skills-based routing, data-driven routing, and other methods to match customers to the best available agent to help them. Skills-based routing analyses the pool of available agents and connects customers to the agent with the best available skillset/knowledge to help them (for example, an agent that specialises in a specific product). Data-driven routing uses data from CRMs and other systems to determine how to route customers (for example, a “Gold” customer may be given higher priority).
An intelligent virtual agent processes digital or voice input to provide an answer or take action using Conversational AI. It is more advanced than a traditional chatbot. Virtual agents can serve a variety of roles in a contact centre, including automated self-service (producing knowledge articles, retrieving data), information triage before routing to an agent, and collecting customer feedback surveys.
Workforce Engagement Management (WEM) software is a suite of tools designed to help contact centres operate efficiently and effectively. Workforce Management can streamline resourcing to ensure businesses have the right number of agents available at any given time. Quality Management provides feedback, coaching, and automated scoring of interactions. Performance Management helps keep agents engaged using friendly competition and rewards.
Find your CX solution today
Let us help you design the best contact centre solution to meet your specific needs.
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