Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve customer issues quickly. Gain operational insights into WhatsApp outbound campaigns … Read more “New Customer Experience Capabilities for Smarter Work & Deeper Insights”
Welcome to Ringside. For new readers, this series asks inspiring people from all sorts of roles about their experiences in business. What will you get from Ringside? Insights and views … Read more “Ringside Interview With Laure Timperman”
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on the sector of activity compared to an average of 15% … Read more “3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover”
As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to ensure that their business communications are top-notch and continue to … Read more “More Capabilities That Reduce Employee Burdens and Delight Customers”
Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we’re constantly innovating … Read more “Top 10 voice features in RingCentral MVP [Enterprise Edition]”
Mid and large enterprises have an opportunity to make the most out of new working styles that are here to stay. The way we work has changed. Organisations across the … Read more “Hybrid Work Is Here: How Can Businesses Embrace It?”
When deploying cloud telephony, enterprises have plenty to consider before fully migrating from on-premises to the cloud. For starters, many enterprises have existing complex PBX systems (and possibly a different … Read more “Maximise Your PBX Investments With RingCentral Cloud Connector”
In this article, we will discuss: What is call centre recording? How it works Common types of call centre recording systems Benefits of call recording Best practices for call … Read more “Call Centre Recording and Its Benefits”
Small businesses have several competitive advantages over larger companies. For starters, small businesses can change directions on a whim and make important decisions without lengthy approval processes. They can provide … Read more “5 Phone Hacks for Admins That Make Your Small Business Look Big”