As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living crisis that will make UK workers tighten the purse strings, … Read more “50 Small Business Ideas You Can Start at Home”
All organisations have the potential to create a positive impact in the world, no matter how big or small. This sentiment is firmly embedded into RingCentral’s culture, from each employee … Read more “How We Drive Purpose at RingCentral”
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX boosts business success and profitability. A Salesforce study found that … Read more “How To Build a Customer-Centric Team”
How many different tools does your business use for communication and collaboration? Over five? Over ten? Research from OpenText shows that 40% of UK workers use four or more apps … Read more “The ‘App Overload’ Problem and How To Get Round It”
We’ve missed the hustle and bustle of live events, but we saw that buzz return at UCX DTX this month. With over 5,000 attendees and speakers from the likes of … Read more “4 Highlights From UCX DTX 2022”
Many of history’s greatest achievements began with powerful partnerships between people. Wilbur and Orville Wright, Steve Jobs and Steve Wozniak, and John Lennon and Paul McCartney. We’re much stronger when … Read more “How Global Service Providers Drive Innovation”
As enterprise businesses navigate the many challenges of a completely reformed workplace, we’ve seen cloud providers innovate faster than ever before. To meet customers’ needs, communications providers have had to … Read more “Comms Council Names RingCentral Best Enterprise Service”
Until fairly recently, all PBX and UC technology was on-premises. While this model has served us well in the past, it doesn’t support the way we work today. On-premises solutions … Read more “Why It’s Time To Move Your On-Premises PBX to the Cloud”