Business Phone
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
RingCentral vs. Genesys
Create more seamless customer experiences, with a broader range of customer channels than Genesys with RingCentral’s AI-powered RingCX.
See why over 400,000 businesses choose RingCentral over Genesys
Unified AI communications
RingCX is tightly integrated with RingEX to provide a complete, AI-powered communications solution, unlike Genesys which requires multiple vendors.
Effortless setup
RingCX simplifies the modern contact center with built-in AI tools and quick deployment for businesses of any size.
Rich omnichannel
RingCX offers voice and 20+ digital channels in a single package, while Genesys natively supports less than 10 digital channels.
Simplified pricing
RingCX starts at $65 per agent with voice and digital channels, unlimited minutes, and predictable costs, while Genesys starts at $75 for a voice-only agent license.
Get more value with RingCentral
From complete omnichannel capabilities to out-of-the-box ready AI, see why businesses choose RingCentral over Genesys.
Where you win
RingCentral
Genesys Cloud CX 4
All-in-one communications
Broader set of digital channels
Predictable monthly pricing
Turnkey AI capabilities
Trusted by 400,000 businesses of all sizes
RINGCX PRE-BUILT INTEGRATIONS
Customize your customer experience with our open APIs
Create a unique CX experience, customized to your contact center operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.
Explore all our AI-powered products
Contact Center
Create effortless customer experiences across every channel with our AI-first contact center solutions.
Events & Webinars |
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Conversation Intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
Frequently asked questions
RingCentral offers a more comprehensive solution for internal and external communications than Genesys - which requires you to leverage a basic UCC solution or 3rd party UCaaS solution, adding significant complexity to your tech stack. We support a broad set telephony use cases, have world-class analytics, a large ecosystem of integrations, rich SMS and fax capabilities, and competitive video solutions - helping them better connect with customers & colleagues alike. With RingCentral, you get so much more than that:
- - We offer the most complete set of cloud phone capabilities out of any UCaaS vendor. RingCentral’s VoIP phone system features are built for all advanced and niche use cases coupled with purpose-built voice and video AI and communications tools specifically for desk-less frontline workers.
- - RingCentral boasts an integrated messaging experience with our phone and video systems. Our superb team chat and SMS solutions include team messaging, task and event management, file sharing, advanced search function, presence status, unified business numbers, bulk SMS messaging, group MMS messaging, and more.
- - Opting for RingCentral video conferencing means you get to enjoy unlimited and 24-hour meeting sessions, HD and audio quality, AI capabilities (noise reduction, live transcriptions, post-meeting insights and summaries, presentation modes, etc.), cloud recordings and storage, whiteboards, collaborative meeting notes, end-to-end encryption, and browser support for a no download join.
- - Compliant and secure business SMS and internet faxing is included as a fully integrated and native solution for Standard and above packages. Transmit your faxes securely over an encrypted connection (TLS) and store them in a password-protected account. We understand that this is critical for sharing sensitive documents in many industries like healthcare, finance, legal, and government.
- - RingCentral Webinar can accommodate up to 10,000 attendees for both internal and external events and can guarantee audience engagement through polls, Q&A, and live chat. RingCentral Webinar has webinar set-up, management, and analytics all done directly inside the RingCentral app – making it radically easy for webinar hosts and presenters to manage everything in one place.
- - RingCentral offers deeper, broader, and higher-quality voice integrations. This means you get a cloud phone on mobile, desktop, desk phone, and all the applications your business runs on like Salesforce, Hubspot, Zendesk, and more. RingCentral provides deeper capabilities which means you can access your softphone wherever you are - on your browser, in your favorite app - and your advanced calling, SMS, and fax features are embedded. Outside of voice specific, enjoy more than 400+ pre-built integrations, ~8K+ custom integrations, and our mature API ecosystem of more than 80K+ developers. Many customers come to RingCentral complaining that our competitors tout integrations, but they are half-baked, low quality, or missing critical components.
- RingCentral’s analytics are more actionable and meaningful compared to Genesys’s partner solutions. Though competitors do provide some level of reporting and analysis, only RingCentral offers comprehensive and integrated analytics for both the IT professional and line-of-business user. From a single interface, both user types enjoy significantly more detail, flexibility, and customization. Most of RingCentral’s analytics are included in our most popular packages, whereas many of our competitors' features are incomplete, disjointed, rigid, or can only be unlocked by paying additional fees.
- When it comes to CCaaS, customers choose RingCentral because they want an AI-powered contact center solution that delivers effortless experiences for customers, agents, and the business as a whole. RingCX provides a wider breadth of capabilities for inbound/outbound voice and enables unified customer journeys across 20+ available digital channels, all with predictable monthly pricing that includes unlimited domestic inbound and manual outbound minutes. It also provides omnichannel integration with popular CRMs for immersive agent experiences. RingCX is purpose-built from the ground up to deploy quickly and with minimal effort, removing barriers to entry for customers of all sizes. AI provides the next level customer experience by offering quality management and assistance across every interaction — allowing agents and supervisors to fine tune the customer experience in real-time.
- While Genesys can provide advanced customer engagement capabilities, setting them up and using them is complex and time-consuming and often requires advanced resources. Features like AI agent assistance and quality management require significant manual workflows. RingCX AI capabilities, such as AI summaries, Agent and Supervisor assist, AI Quality Management, and AI Interaction Analytics, are designed for easy setup and configuration so you can get results quickly.
RingCentral takes privacy and security seriously. In addition to keeping your communications secure through enterprise-grade encryption, we are backed by leading 3rd party certifications such as SOC 2, ISO 27001, HITRUST, CSF, and more. We are the only solution to use industry-leading predictive AI/ML algorithms to detect and stop fraudulent robocalls and spam attacks. We’re the first to introduce innovations like end-to-end encryption to messaging and phone for groups, on any device. All backed by our leading five 9s reliability for over a record 19 quarters.
RingCX provides simple packaging - inbound and outbound voice, 20+ digital channels, and comprehensive analytics in a single plan that includes unlimited domestic inbound and manual outbound minutes. With Genesys, you have to decide between 4 different packages to see which meets your customer experience needs - none of which provide the breadth of omnichannel capabilities of RingCX.
A unified communications solution is crucial for any organization. With ever-changing employee and customer demands, an evolving business landscape, and growing needs, it is important to select a provider that offers the most financial and operational benefits.
Through this RingCentral and Genesys review comparison, we showcase how two of the most popular communication platforms overlap and differ from each other and why, in the end, RingCentral lands on top. Here’s what you can expect from us:
- Industry-leading communications tools - By making RingCentral your go-to service provider, you get access to a wide range of UCaaS and CCaaS solutions that have received high regard from industry experts. We utilize AI technologies (natural language processing and machine learning) and are continuously looking for ways to deliver the best voice, video, messaging, and contact center features and capabilities.
- Streamlined setup - RingCentral takes the complexity out of contact center deployment. Get up and running in days, not weeks or months. Advanced AI features that traditionally required significant resources and manual effort to set up are a breeze with RingCX—features like AI Quality Management have made conventional enterprise-level features a reality for any size business.
- Rich omnichannel - RingCentral makes it easy for you to communicate with your customers on any channel, without the complexity of multiple add-ons or packages. Agents have a single view of the customer journey, and you get streamlined analytics across all channels.
- Predictability - RingCX includes unlimited inbound and manual outbound usage, so you don’t have any surprises at the end of the month if you had more volume than normal.
Get started on RingCentral today