As you can see, creating routing systems for your contact center is not difficult at all. Whether you’re a traditional voice-only call center manager or an omnichannel contact center manager, having an intelligent distribution system can have massive benefits to your operations.
Skills-based routing can improve not just your customer service but also optimize your workforce. And now that you’ve seen how simple it is to implement it, it’s time to upgrade from your old phone system and contact center software.
RingCentral offers a wide range of tools such as analytics, ACD, workforce management, IVR, and more. With it, you can customize how your contact center operates to provide your customers with better assistance.