Unified AI Communications
Integrated with RingEX, RingCX offers a seamless communication platform for employees and customers, removing the hassle of multiple vendors.
RingCentral vs. Five9
Create more seamless customer experiences, with a broader range of customer channels than Five9 with RingCentral’s AI-powered RingCX contact center.
RingCentral vs. Five9 at-a-glance
Comparing
RingCX
Five9 Ultimate
Comparing
RingCX
Zoom Elite
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Trusted by 400,000 businesses of all sizes
“What amazes me is how intuitive RingCX is. It brings voice calls and all our digital channels into a single pane of glass.”
30%
Annual phone system cost savings
1000+
Employees
Products used:
Ring CX
Contact Center
What amazes me is how intuitive RingCX is. It brings voice calls and all our digital channels into a single pane of glass.
Jaimie Bell, VP of Client Solutions | Office Gurus
Products used:
RingCX
Complete AI-powered customer communications
Rich Omnichannel
Offer voice and 20+ digital channels in one package, whereas Five9 requires multiple add-ons even at their highest level.
Simplified pricing
Enjoy unlimited minutes and predictable costs, unlike Five9 where your bill varies with call volumes.
Effortless native video
Easily add video to customer interactions, compared to Five9, which requires third-party setups and downloads.
Ready to switch? Good call. We’re happy to help.
02
Get up and running with zero downtime.
03
Take and place AI-powered calls, meetings, and more.
Frequently asked questions
When it comes to CCaaS, customers choose RingCentral because they want an AI-powered contact center solution that delivers effortless experiences for customers, agents, and the business as a whole. RingCX provides a wider breadth of capabilities for inbound/outbound voice and enables unified customer journeys across 20+ available digital channels, all with predictable monthly pricing that includes unlimited domestic inbound and manual outbound minutes. It also provides omnichannel integration with popular CRMs for immersive agent experiences. RingCX is purpose-built from the ground up to deploy quickly and with minimal effort, removing barriers to entry for customers of all sizes. AI provides the next level customer experience by offering quality management and assistance across every interaction — allowing agents and supervisors to fine tune the customer experience in real-time.
RingCX takes a simple approach to pricing and packaging, starting at $65 per agent per month. That includes RingCX voice and 20+ digital channels, IVR with skills-based routing, outbound dialers, call recording, analytics, CRM integrations, and native integration with RingEX. RingCX also includes unlimited domestic inbound and manual outbound minutes to keep your monthly costs predictable with no surprises.
Five9 provides multiple package options starting at $175 per concurrent user. However, other than the Digital only package, none of Five9’s other packages offer a complete omnichannel solution. SMS/MMS and Social Messaging require separate add-on packages. Without paying for extra digital capabilities, even if you have Five9’s Ultimate package you are limited to Chat and Email.
Not only do you have to pay extra for digital engagement, additional usage-based pricing may apply with Five9. That means you more calls you handle, the more Five9 will cost you.
A unified communications solution is crucial for any organization. With ever-changing employee and customer demands, an evolving business landscape, and growing needs, it is important to select a provider that offers the most financial and operational benefits.
Through this Five9-RingCentral review comparison, we showcase how two of the most popular communication platforms overlap and differ from each other and why, in the end, RingCentral lands on top. Here’s what you can expect from us:
- 1. Immediate cost savings - RingCentral helps in reducing costs by bringing together all critical communications and collaboration tools into a single platform. We offer a 99.99% uptime SLA for improved productivity and efficiency and, of course, cloud-based solutions to cut down costs on on-premise infrastructure installation and maintenance.
- 2. Industry-leading communications tools - By making RingCentral your go-to service provider, you get access to a wide range of UCaaS and CCaaS solutions that have received high regard from industry experts. We utilize AI technologies (natural language processing and machine learning) and are continuously looking for ways to deliver the best voice, video, messaging, and contact center features and capabilities.
- 3. Streamlined workflows - RingCentral consolidates all your favorite tools into one software so that agents spend less time toggling between applications and focus on more important tasks. By making work easier for your team, you can create an environment that promotes high performance, morale, and employee satisfaction.
- 4. 24/7 customer service - RingCentral offers omnichannel customer support that is available around the clock to make sure all communication needs and issues are addressed as promptly as possible. We also provide a dedicated account manager for each of our enterprise customers that can be reached through multiple touchpoints.
Say hello to a better way to connect.
Get started on RingCentral today.
Get started on RingCentral today.