While Cisco Webex pricing appears to be lower at first, its plans prove to be lacking. Their base package includes omnichannel routing capabilities, reporting and analytics tools, and a bot builder but misses key features like internet fax, call recording, automated scoring, and more. If you want more functionality, you have to shell out more for these add-ons. Not to mention that with Cisco Webex contact center plans, there are significant limitations on integrations, supported digital channels, and available international phone numbers.
On the other hand, RingCentral’s package is more comprehensive and cheaper when you add together all the features you receive and the users you can accommodate. Plus, RingCentral provides options that cater to the needs of businesses of all sizes: small, medium, enterprises, and more.