May 2020 Release

Take a look at what’s new.

Office

Privacy and Security enhancements: Our security team works tirelessly to monitor new threats and employs world-class products and services in support of our efforts to continually improve our security posture. More.
New RingCentral App version is available to try through the web login.
Click-to-dial from voicemail transcripts: In this release customers will be able to call back a number directly from their voicemail transcripts
Video meetings now support multiple white board pages, pre-meeting lobby, and poll report download.
Avaya J139, J169, J179 phones are now available, and J159 and B199 will be added during Q2 2020.
Cisco CP6821 & CP8851 phones will be available for Global RingEX customers for both domestic and international users.

Platform

Slack integration offers the ability to make RingCentral phone calls in Slack.
Microsoft Dynamics 365 integration now supports Microsoft Channel Integration Framework which allows use of RingCentral across all Dynamics 365 applications.
G Suite Add-on integration has been unified, combining Google Calendar and Gmail applications into one add-on.

Customer Offers

RingEX Rapid Deployment Offer Be up and running within 48 hours from any location in a single unified experience. More.
Customer Engagement, enabling customer service to remain up and running at all times with work from home agents powered by RingCentral — free seats license for 90 days. More.

Release Webinar

Watch the May 2020 webinar

Our RingCentral University training team provides a more in-depth review of our recent updates and enhanced features.

Release notes

For more detailed information on all our latest updates, check out the May 2020 release notes.