RingCX | Omnichannel

Stay connected to customers across voice and 20+ digital channels

Meet your customers on their channel of choice.
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app

Make it easy for customers to get 
24/7 support—anytime, anywhere

Engage across multiple channels
Whether customers reach out through your website, a call, Facebook, email, messaging apps, or other digital channels—manage all of your interactions in one place.
Create immersive agent experiences
Deliver an immersive agent experience and simplify how agents handle customer interactions through omnichannel CRM integrations.
Offer instant support with intelligent virtual agents
Truly empathise with your customers by delivering hyper-personalised solutions with generative AI.
Easily add new channels
Future-proof your investment by using our open platform to easily add new channels to meet customer demand.
A woman looking at the ongoing tasks dashboard of the RingCX app on a laptop
A woman looking at the ongoing tasks dashboard of the RingCX app on a laptop
CUSTOMER SUPPORT ACROSS DIGITAL CHANNELS

Be where your customers are

Connect across voice and 20+ channels

Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and SDKs.

Support every social channel

Go beyond phone calls and meet customers wherever they are online. Handle large volumes of interactions on Facebook, X, Instagram, YouTube and other social media apps.

Reach customers from anywhere

Chat with customers using WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, and in-app messaging on any web, iOS, or Android device.
24/7 SERVICE WITH AI-POWERED VIRTUAL AGENTS

Offer instant self-service using
interactive virtual agents

Create conversational experiences

Deliver personalised and empathetic experiences to your customers using generative AI that feel as natural as speaking with a live agent.

Speed up response times

Deliver real-time support to customers with seamless automation across text and voice channels.

Engage agents in complex interactions

Improve CSAT by up to 40% by providing instant context when a conversation transitions from self-service to a live agent.
a 3D representation of a chatbot feature of the RingCentral RingCX app
a 3D representation of a chatbot feature of the RingCentral RingCX app
A woman looking at receipts with an insert of the Analytics dashboard of the RingCentral app
A woman looking at receipts with an insert of the Analytics dashboard of the RingCentral app
ANALYTICS & REPORTING

Optimise the end-to-end
customer experience

View data from all angles

Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.

Improve team performance

Get a deeper look into agent performance with pre-built and custom dashboards. Plus, easily identify areas of improvement to optimise customer satisfaction.

Spot trends across every channel

Set custom SLAs by channel to monitor and track the complete customer journey.
PRE-BUILT INTEGRATIONS

Customise your customer experience with our open APIs

Create a unique CX experience, customised to your contact centre operations. Connect over 50 essential tools, ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.

 Take a quick tour of our agent workspace

Experience our AI-powered contact centre in action, and see how easy it is to create the best customer experiences.
A laptop screen displaying an agent's dashboard within the RingCentral RingCX app
A laptop screen displaying an agent's dashboard within the RingCentral RingCX app

Explore all our customer service solutions

A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
A male agent interacting with a client from a live chat app powered by the RingCentral RingCX app
RingCX
Effortless customer experiences, powered by AI
Easily manage agents, coach performance, and improve customer satisfaction with every interaction.
A contact center agent utilizing an agent scripting tool to provide travel-related support to a customer
A contact center agent utilizing an agent scripting tool to provide travel-related support to a customer
Outbound
Drive sales performance
& empower your agents 
Sell, collect, and proactively support with dynamic outbound contact centre and campaign management.
A woman viewing the sentiment analysis score in the RingCentral app on a laptop
A woman viewing the sentiment analysis score in the RingCentral app on a laptop
WORKFORCE ENGAGEMENT MANAGEMENT
Improve agent performance & customer satisfaction
Deliver effortless customer experiences with AI-powered quality management, automated scorecards, and conversation analytics.
Create effortless customer experiences with AI
Experience our AI-powered contact centre in action.