Last updated: April 30, 2024
Operation and Limitations of Emergency Service
This policy forms part of, and is governed by the RingCentral Solo Terms of Service. Terms used herein but not otherwise defined shall have the meanings ascribed to them in theTerms of Service.
How Emergency Calling Works
When you call emergency services from your smartphone app, we send the call to the smartphone’s native dialer. The smartphone app is not a replacement for wireless cellular service. You should call or text (where available) emergency services on your smartphone’s native dialer. If you dial or text the emergency services number while using the smartphone app, the app will close, the native dialer or SMS function will be launched, and the call or text will be handled by your wireless cellular service provider.
Service Limitations
Certain events beyond our control may limit the availability of our services. These include:
If your mobile wireless device loses power or a network connection
If your telephony, broadband, or ISP services are suspended or terminated
You are located outside of the US
Disclaimer of Liability
Your use, and use by other third parties, of our Services are subject to the limitations described herein. The availability of certain features, such as transmission of your location or a call back number, depends on whether local emergency response centers support those features and other factors outside of our control. We rely on qualified third parties to assist us in routing emergency service calls and text messages. We do not have control over local emergency response centers, emergency calling centers, emergency responders, or other third parties.
We disclaim all responsibility for the conduct of emergency response centers and all third parties involved in the provision of emergency response services. To the extent permitted by applicable law, you hereby release, discharge, and hold us harmless from and against any and all liability relating to or arising from any acts or omissions of such third parties or other third parties involved in the handling of or response to any emergency or emergency call.
You agree to indemnify and hold us and any of our third-party provider(s) harmless from any and all third-party claims, losses, damages, fines, or penalties arising out of: (i) the absence, failure, or outage of emergency service dialing using the Services for any reason; and (iv) the inability of any user to be able to dial emergency services or to access emergency service personnel for any reason.