RingCX
Workforce Engagement Management
Simplify CX operations with smart WEM
Unlock your team's potential with AI-powered Quality Management, Conversation Analytics, and Workforce Management.
AI-first
- Automatic call summaries, scoring, and feedback reduce manual effort
- AI-powered forecasting and scheduling eliminate guesswork
Easy to deploy and use
- Get quick results with out-of-the-box ready AI Quality Management
- Intuitive UI means minimal training for agents and supervisors
Detailed insights
- Analyze customer sentiment at scale
- Keep tabs on critical phrases and how often they occur
Empowered agents
- Actionable feedback boosts agent performance
- Self-service interface enables schedule requests, shift bidding, and trading
Efficient operations
- Automated scoring allows supervisors to focus on coaching
- Optimize resource costs with the right mix of agents and skills
Seamlessly integrated with RingCX contact center to deliver better customer experiences.
Automated AI scoring and feedback
Never miss a coaching opportunity with RingSenseTM AI Quality Management.
Effortless insights into the customer journey
Get the complete picture of agent performance with automated scoring, transcripts, and summaries of all interactions.
Targeted improvements in agent behaviors
Identify performance gaps in specific areas like energy level, filler words, and engaging questions.
Actionable coaching
Provide detailed guidance with the RingSense AI Coach as well as time-stamped supervisor feedback and custom scorecards.
A complete view into what customers and agents say
Leverage RingSense AI Conversation Analytics to better understand customer interactions.
Rich business insights
Discover a treasure trove of knowledge by extracting data from every interaction.
Customer sentiment tracking
Find areas of improvement by identifying customer sentiment and key moments of frustration.
Conversation trends and topics
Keep a finger on the pulse of your contact center by tracking keywords, competitive mentions, and objections.
Maximize operational efficiency
Balance great experiences and costs through advanced Workforce Management.
Optimized resource planning
Always have the right mix of agents available with AI-driven forecasting.
Valued and empowered agents
Boost employee satisfaction and reduce turnover by giving agents a voice in managing their schedules.
Quickly adjust schedules in response to demand
Track real-time adherence and interaction volume and make changes to resourcing to maintain service-level targets.
The easy way to boost CSAT and improve agent performance while reducing costs
Unlock efficiency in your contact center by adding Quality Management, Conversation Analytics, and Workforce Management to your RingCX solution.
Get customer-ready today
Quickly launch an intelligent, easy-to-deploy contact center that empowers your team with AI to grow and improve with every interaction.