RingCX | AI Agent Assist
Empower teams with real-time AI Agent Assist
Instantly provide in-the-moment answers during live customer conversations with RingCentral AI Agent Assist.
Streamline customer support with RingCentral AI Agent Assist
Organize knowledge resources
Save time with an AI-powered knowledge base that eliminates manual searches.
Deliver instant answers
Provide agents with answers in real time to customer questions.
Resolve issues in real time
Reduce average handle time and hold times by eliminating manual content searches.
Exceed customer expectations
Improve first contact resolution rates by leveraging your existing content.
Experience our AI Assist features in action
Happy agents, happy customers
Improve agent performance at every step with real-time AI assistance.
EASY DEPLOYMENT
Simplify setup and get started fast
Empower your agents with real-time AI assistance, without the overhead of complex manual setup.
Get up and running in minutes
Just connect your existing content and get instant AI guidance during every customer interaction.
Leverage multiple content types
AI Agent Assist surfaces answers from your web page, FAQ guides, CRMs, troubleshooting manuals, and more.
Tailor knowledge assets for each queue
Mix and match knowledge sources for each queue to provide optimal assistance for your agents.
REAL-TIME AI ASSISTANCE
Empower every agent with live AI guidance
AI Agent Assist helps agents solve customer issues quickly, accurately, and independently.
Reduce average handle time
Eliminate manual, frantic searches of multiple documents with instant AI-powered answers.
Increase first-contact resolution
Remove guesswork and provide the right solution to customers.
Minimize escalations and transfers
AI Agent Assist reduces the need for supervisor escalations or transfers to other agents.
EFFORTLESS SCALE
Deliver faster service and elevate CSAT scores
Give your agents the tools they need to succeed and keep customers happy.
Reduce training time
Build agent competence in days, not weeks or months—with an AI coach on every call.
Increase agent retention
Ease stress, prevent burnout, and engage your agents with tools that make customer service effortless and efficient.
Enhance customer satisfaction
Delight customers by eliminating long holds and frequent transfers.
Minimize escalations and transfers
AI Agent Assist reduces the need for supervisor escalations or transfers to other agents.
Trusted by over 400,000 businesses of all sizes
By cutting call handling times from 10 minutes to just 5, our agents have now doubled their daily call volume. On top of that, we've increased our first contact resolution rates by 35%.
Natalie Bolfeta, Office Operations Manager, ClaimSolution Inc.
50%
Reduction in Average Handle Time
35%
Increase in First Contact Resolution
Resources
PRODUCT INNOVATION
RingCX unveils effortless workflows powered by AI and enhanced analytics
Create effortless customer
experiences with RingCentral
Experience our AI-powered contact center in action.