‘Tis the season! We hope that RingCentral’s features—such as video call, conference call services and virtual call center—have served you well over the last 12 months.
As we quickly approach year’s end, it may be that you have a special Black Friday promotion you want customers to know about. Or, your office may be closed over the holidays.
Keep your customers in the know about what you’re up to with a custom announcement. Set it to play while customers are waiting for their call to connect.
To add a custom on hold announcement, follow these steps.
1. In your RingCentral account, click Company Settings > Company Greetings. In the Company Business Hours row, click the New button.
2. Enter a name for your message in the Greeting Name box.
3. Record your custom message over the phone or import a message you already have. Just follow the onscreen instructions for either option.
4. Once you’ve added your message, go to Company Settings > Company Rules. In the Company Business Hours row, click Edit.
5. Click Edit again on the next screen.
6. In the Play Company Greeting section, use the drop-down menu to select your custom message.
7. Click Finish to save your changes.
Your announcement is ready to go, and your holiday season is off to a great start.
The team at RingCentral wishes you and your loved ones a happy Thanksgiving!
Originally published Nov 24, 2010, updated Aug 21, 2024
