As enterprises race to adopt AI-driven customer experience solutions, RingCX is well positioned to meet this demand. Built natively on RingCentral’s trusted cloud communication platform, our AI-powered, omnichannel contact center solution is designed with simplicity and efficiency in mind. RingCX offers a powerful blend of AI-driven capabilities and ease of use that sets it apart in the market.
Our innovative approach hasn’t gone unnoticed. Industry experts have recognized RingCX’s exceptional value. This recognition culminates in our latest achievement: winning the 2024 CRN Tech Innovator Award in the Unified Communications and Collaboration – Enterprise category. This accolade reflects RingCX’s transformative impact on the enterprise communications landscape, opening up new avenues for our channel partners to expand their market reach and boost their revenue.
What is the CRN Tech Innovator Award?
This annual award from CRN®, a brand of The Channel Company, highlights trailblazing companies in the tech sector, spanning 37 diverse fields from cloud computing to data storage, network infrastructure to cybersecurity. For the 2024 awards, a team of CRN editors meticulously evaluated hundreds of vendor submissions, along with testimonials from solution providers. The selection process focused on several key factors, including core functionalities, distinctiveness in the market, technical creativity, and the capacity to fulfill the requirements of both customers and partners. Breakthrough innovations were identified based on these stringent criteria, showcasing the most impactful advancements in the industry.
Winning in such a competitive landscape is a testament to RingCX’s exceptional performance and value proposition.
“We are inspired by the commitment to continuous innovation among this year’s CRN Tech Innovator Award winners and finalists,” said Jennifer Follett, VP, U.S. Content, and Executive Editor, CRN, The Channel company. “Each of these technology vendors delivers cutting-edge offerings that meet evolving customer needs and create new opportunities for solution providers. We look forward to future innovations from the recipients and to seeing how they advance success across the channel.”
What Makes RingCX Innovative?
RingCX addresses a critical pain point in the contact center industry – the complexity of deployment and maintenance. Unlike traditional solutions that often require extensive professional services and on-site vendor involvement, RingCX offers:
- Rapid Deployment: Get up and running in days, not weeks, with a single administrative interface.
- Seamless UC Integration: Integrated with RingEX, RingCentral’s unified communications offering, for enhanced collaboration.
- Comprehensive Analytics: 250 out-of-the-box reports and live dashboards for real-time performance monitoring.
- Disruptive Pricing: Scalable, future-proof cloud solution with predictable monthly pricing.
For our channel partners, RingCX delivers:
- Simplified CCaaS Offering: Partners can now confidently tackle complex contact center use cases with an easy-to-deploy solution.
- Expanded Market Opportunities: Capture more of the total IT market and spend by addressing a wider range of customer needs.
- Significant Recurring Revenue: Partners earn residual compensation for the lifetime of the contract, with some of the highest upfront SPIFFs in the industry.
- High-Value Enterprise Deployments: With multiple 1000+ seat implementations, RingCX presents substantial revenue potential.
Other Key Features of RingCX include:
- Native and Proprietary AI-First Design: RingCX leverages cutting-edge AI technology to enhance every aspect of customer interactions.
- Omnichannel Capabilities: Seamlessly manage voice and digital channels through a single, intuitive interface.
- Easy Integration: Connect effortlessly with leading CRMs and workforce engagement management tools.
- AI-Generated Insights: Call summaries and conversational analytics empower agents to handle complex cases more effectively.
- Enterprise-Grade Security: Built on RingCentral’s secure global network, meeting compliance standards for complex industries.
- Lower Total Cost of Ownership: Offers a more cost-effective solution compared to traditional contact center options.
Looking Ahead
The recognition from CRN fuels our commitment to pushing the boundaries of enterprise communications. We’re excited about the future of RingCX and its potential to transform how businesses interact with their customers.
Congratulations to the RingCentral team on this well-deserved recognition! As we celebrate this achievement, we extend our gratitude to CRN, our dedicated team, and most importantly, our customers and partners. Your trust and feedback continue to drive our innovation.
Stay tuned for more exciting developments from RingCentral as we continue to shape the future of enterprise communications and customer experience with solutions like RingCX!
Originally published Aug 14, 2024
