When you’re managing 300 locations across three diverse subsidiaries in industries ranging from industrial gasses to automotive chemicals, efficient and reliable communication is crucial for success. That’s why Falls of Neuse Management (FNM), a company providing management support services for that exact use case, recently embarked on an ambitious project to overhaul and unify its communications infrastructure. With a hard deadline looming and millions in revenue at stake, FNM needed more than just a new phone system; they needed a full-scale communications overhaul.
That’s where RingCentral came in, tasked with unifying FNM’s entire communications infrastructure across all 300 locations in just 60 days. Here’s how we partnered with FNM and our partner Connectivity Source to pull off this transformation.
The Challenge: A Fragmented Communications Landscape
FNM faced a common challenge for growing businesses: a lack of standardization in their communications technology. The company was grappling with four or more different VoIP providers. This fragmented setup was causing cost and support inefficiencies, as well as reliability issues. Due to an expiring contract with an existing provider, FNM needed a partner who could support an aggressive migration timeline in addition to offering innovative solutions.
The Solution: RingCentral RingEX
After a thorough evaluation process, FNM chose RingCentral’s RingEX solution. Their comprehensive solution included:
- An industry leading Cloud PBX platform
- Advanced analytics
- Remote device management tools
- MS Teams integration
- Softphone and mobile app capabilities
One of the most impressive aspects of this project was the speed of implementation, as the FNM and RingCentral teams worked tirelessly to complete the migration.
Eric Rickard, Manager, Telecommunications and WAN Services at FNM, shared his experience: “The RingCentral team was phenomenal. They were able to build our organization in RingEX, upload all of the users and devices, and alter them in the way I needed them to for shared lines. It actually took just a little over 30 days to flip the entire company from one platform to the RingEX platform.”
This rapid deployment included:
- Migrating approximately 2,200 users
- Porting thousands of phone numbers
- Setting up over 300 locations
- Configuring complex call flows and shared lines
The Results: Streamlined Operations and Future-Ready Communications
With the new RingCentral system in place, FNM is already seeing significant benefits:
- Standardized communications across all locations
- Improved reliability and call quality
- Enhanced remote management capabilities
- Cost efficiencies from consolidating multiple providers
- Faster setup for new locations and acquisitions
FNM isn’t stopping at just migration. The company is planning several next steps to fully leverage their new RingCentral platform:
- Implementing Microsoft Teams integration
- Activating AI analytics for call centers
- Training teams on new features and capabilities
- Continuously adding new locations as the company grows through acquisitions
“One key advantage of the RingCentral platform is its flexibility in supporting FNM’s active mergers and acquisitions strategy,” said Craig Overton, VP of IT Falls of Neuse Management.
Rickard continued, “RingCentral’s platform is much easier to maintain, much easier to build locations and add devices. I have full control of the configuration process and building the site out, right down to porting and mapping the lines.”
This ease of integration positions FNM well for future growth and expansion.
The FNM success story demonstrates RingCentral’s ability to deliver complex, large-scale communications transformations on aggressive timelines. By standardizing on RingCentral’s unified platform, FNM has solved its immediate communications challenges and built a foundation for future growth and innovation.
RingCentral is proud to support forward-thinking companies like Falls of Neuse Management in achieving their communications goals and driving business success.
Originally published Aug 13, 2024
