Ten years a Leader. A full decade of being a Leader.
For the 10th consecutive year in a row, RingCentral has been named a Leader in Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report for 2024. It’s a proud moment for RingCentral to be recognized by Gartner for 10 years in a row as we feel it is a testament to our commitment to constant innovation and feature intelligence. RingCentral’s offerings in UCaaS include our RingEX platform, our RingSense AI, our platform architecture, our native contact center RingCX and more.
In addition to the Magic Quadrant for UCaaS report, RingCentral ranked #1 in three out of the six Use Cases in the 2024 Gartner “Critical Capabilities for Unified Communications as a Service (UCaaS) report:
- #1 for Telephony Centric/Heavy Organizations Use Case.
- #1 for Midsize Enterprise Use Case
- #1 for UC with Integrated Contact Center Use Case
Many UCaaS vendors have been focusing more on adjacent applications like contact center, collaboration and AI-use cases. And while AI is not a primary focus for most UCaaS buyers today, it is a differentiator as Gartner “expects to see an increase in demand for AI-related meeting capabilities in the future.” Keeping pace with our legacy of rapid innovation, this past year, as in every year, RingCentral has been hyper focused rapidly expanding our portfolio and infusing our RingSense AI into every feature and capability of our products.
RingCentral had the highest score in the Critical Capabilities report for UC with Integrated Contact Center use case. Tightly integrated contact center capabilities increases intelligence sharing and collaboration between front and back office employees and improves customer experience outcomes. According to new research just published by Metrigy, 73% of organizations have or plan to have their contact center integrate with their UCaaS solution. Why? 52% say conversations between frontline and back-office people over the same app is more efficient and over half cite cost savings and bundled pricing as a benefit.1
RingCentral also scored highest in the Telephony-centric/Heavy Organizations use case in the Critical Capabilities report. We feel this makes RingCentral a leading choice for organizations that still rely heavily on traditional telephony but are looking for reliable, feature rich communications. This holds true for the majority of the market. IDC research confirms this as 73% of organizations in a recent survey by the firm agree that voice calling will remain a priority mode of communication in their employee and customer interactions.2
As the UCaaS landscape continues to evolve, organizations looking to uplevel their communication and collaboration capabilities should consider evaluating RingCentral. Whether you’re a small business, a midsize enterprise or a large multinational organization, RingCentral offers the reliability, the intelligence, and the advanced features needed to stay ahead in today’s competitive business environment.
For businesses needing video call capabilities, conference call services, or a cloud-based phone system, RingCentral offers comprehensive solutions. Our platform also supports advanced contact center quality assurance and omnichannel contact center needs.
Get the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Report.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner, Critical Capabilities for Unified Communications as a Service, By Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 14 October 2024.
Gartner, Magic Quadrant for Unified Communications as a Service, By Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 7 October 2024.
1 Metrigy, Customer Experience Optimization report, 2024-25, Sept. 2024
2 IDC, The Unfolding of UC&C Solutions for Employee and Customer Engagement, Sept., 2024
Originally published Oct 17, 2024
