By Shiraz Hasan, Head of GTM Strategy & Strategic Alliances, RingCentral
& Karthik Arumugam, SVP, Migrations Office, Mitel
In November 2021, Mitel and RingCentral surprised the business communications world by forging an exclusive partnership that – for the first time – opened a fast, economical, and pain-free migration path for Mitel customers to transition to a UCaaS cloud communications environment with RingCentral MVP.
So, how is it going? Let’s take a closer look at our partnership’s achievements and migration successes this past year as we celebrate Mitel and RingCentral’s first anniversary!
A proven, successful UCaaS migration path
RingCentral MVP is widely acknowledged as the market-leading UCaaS solution, offering a single-app experience, unmatched reliability, seamless integration with existing business apps, and a global footprint in 110+ countries.
RingCentral MVP’s undeniable benefits, as well as how easy it is for organizations with Mitel equipment to get started, is why thousands of organizations have successfully migrated to RingCentral thus far. Additionally, many partners recognize the immense value of the Mitel’s partnership with RingCentral.
Join other Mitel partners shifting to RingCentral
More than 50% of Mitel’s partners in the US have joined RingCentral’s partner program, and more global expansion is planned.
Read how a Mitel channel partner successfully migrated from their on-premise systems to RingCentral and is now helping their customers enhance their internal communications and collaboration:
We’re a 100+ year old company that brings innovative communication solutions to our business customers. With the Mitel and RingCentral partnership, we knew it was time to upgrade our own Mitel premise system to a modern cloud communications solution, and also help bring our customers along to modernize their systems as well. This partnership gave us the confidence that we could move to the cloud seamlessly and it could not have been easier. The benefits of cloud communications have been far reaching as we’re not just making phone calls through the cloud, but consolidating all our communications from voice, messaging, sms, video, and fax onto a single platform to work more efficiently than we ever could have imagined.
Real-world challenges met with fast, painless migration solutions
Mitel and RingCentral’s joint engineering efforts have produced exclusive, advanced migration tools that are helping a wide range of customers across verticals such as Financial Services and Healthcare to greatly simplify and accelerate their desires to migrate to UCaaS cloud.
Based on the partnership’s migrations thus far, Mitel and RingCentral’s exclusive tools and migration path cut migration time by up to 75% compared to industry standards.
See how one of the nation’s largest third-party benefits administrators, HealthComp, is benefiting from the partnership’s effortless migration path and RingCentral’s unified cloud solution.
HealthComp chose to migrate from Mitel to RingCentral to be their communications partner for both UCaaS and CCaaS as part of their enterprise-wide digital transformation.
A key reason why they decided to migrate is RingCentral’s integration with Microsoft Teams; this is in addition to voice, advanced e-fax, SMS, and integrated contact center capabilities, which Teams does not offer. With the help of RingCentral’s contact center, HealthComp is now able to expand customer outreach to all channels, including voice, chat, email, social, and 30-plus digital channels. On top of that, RingCentral will enable HealthComp to save costs by routing calls to the first available agent, which reduces agent idle time and allows them to utilize analytics to determine productivity opportunities. All of this helps HealthComp continue to deliver innovative and seamless health plans for brokers and employers seeking a boutique experience.
Customers like HealthComp choose RingCentral due to its rich functionalities and best-in-class integrated UCaaS and CCaaS platform. They are just one example of how the unique value proposition the Mitel and RingCentral partnership delivers in helping organizations find the right communications solution for their needs.
Mitel phone certification on RingCentral MVP
Perhaps nothing illustrates how well the collaboration between Mitel and RingCentral is going better than the faster-than-expected certification of Mitel 6900, 6800, and very soon, IP400 series phones, effectively enabling organizations to continue to use (and maximize their investments in) Mitel phone systems. Beyond enhancing ROI in existing equipment, these certifications also enable Mitel customers to take advantage of advanced RingCentral MVP features such as Busy Lamp Field (BLF), call recording, hot desking, analytics, and more.
If the cloud is in your future, there’s never been a better time to migrate
Join the thousands of companies that have already migrated from Mitel to RingCentral over this past year.
As we celebrate our first partnership anniversary, we encourage you to learn more about how fast, easy, and cost-effective it is to choose this migration path if your organization is ready to move to UCaaS. We have dedicated teams ready to walk you through your specific migration needs, and show you how ready Mitel and RingCentral are to fully support your business transformation and success.
With incentives and promotional offers available for both partners and customers seeking to make a move to the cloud, the time has never been better to migrate. Get started on planning for the best 2023 your business can have with a richer, unified, and complete communications solution: RingCentral MVP.
Are you ready to explore the potential of cloud communications? Find out more about our strategic partnership here or chat with your Mitel partner today!
Originally published Nov 15, 2022, updated Aug 06, 2024
