Since launching RingSense for Sales in March 2023, our AI-powered platform has supercharged sales teams across verticals, helping to unlock customer insights, reduce administrative burdens, and win more deals. We are also seeing great customer traction with customer accounts more than doubling quarter-over-quarter sequentially in Q1 2024 to over 600.
Today, we are introducing significant enhancements to RingSense for Sales, including a powerful new AI coaching dashboard, integration into Microsoft Teams, and expansion of CRM compatibility to optimize strategic decision-making in sales.
New AI-Powered Coaching Tools
A new coaching and call review dashboard utilizes AI insights to help managers set precise coaching goals and pinpoint crucial opportunities for impactful interactions. Automated AI scorecards accelerate the feedback loop, enhancing coaching effectiveness.
Microsoft Teams Integration
RingSense now captures and integrates conversation data from Microsoft Teams, allowing for a comprehensive view of communication across platforms, which aids in strategic sales planning.
Expanded CRM Integrations
The expansion of CRM integrations to include Zendesk, Zoho, and Bullhorn enriches the understanding of customer engagement within the sales process. Sales teams gain a transparent view of customer interactions and sales pipeline dynamics by directly linking conversational insights to CRM records.
Global Reach & Multilingual Support
With new Spanish transcription capabilities and compliance with UK data residency regulations, RingSense is better equipped to meet the diverse needs of global markets.
Saving Time & Capturing Critical Interactions
Our customers across industries and segments are benefiting from automated interaction summaries and follow-up notifications provided by RingSense for Sales. This frees up precious time for business users and allows them to focus on selling rather than administrative tasks.
“RingCentral has been our communications lifeline since we were a very small business, and it definitely helped us grow. And now that we have RingSense – which is like an intelligent set of eyes and ears, always scanning for ways we can improve our sales and service – we’re seeing even more opportunities for growth and expansion,” said Jessica Holder, Owner of Eclipse Insurance.
In the insurance industry, where call grading, training, and summaries are vital, RingSense for Sales has stood out as a simple, efficient, and essential tool for customer interactions. For Eclipse Insurance and InsuranceHub, it is helping both agencies capture critical customer conversations. This allows the agencies to track, learn, and improve their interactions with each call, ultimately enhancing customer service, overall revenue intelligence, and operations.
We’re continuing to see growth and adoption of RingSense for Sales as customers discover the benefits of having conversation intelligence natively embedded into their RingCentral phone system. Below are some quotes directly from our customers.
“From the perspective of sales and customer-facing rep training, the RingSense AI platform is revolutionizing our approach to sales training, quality control, and enhancing our customer experiences in promising ways,” said Lee LeBaigue, Senior Vice President, InsuranceHub.
“RingCentral has been our communications lifeline since we were a very small business, and it definitely helped us grow,” said Jessica Holder, Owner of Eclipse Insurance. “And now that we have RingSense – which is like an intelligent set of eyes and ears, always scanning for ways we can improve our sales and service – we’re seeing even more opportunities for growth and expansion. With both our sales and service calls, RingSense for Sales helps us identify specific words, phrases, or general trends it’s seeing that need our attention. RingSense is able to monitor and glean insights from so much data – tone, word choice, energy, sentiment – that it has been able to identify valuable opportunities to improve the agency’s client relations.”
The new RingSense for Sales features and enhancements are available now. For further information about RingSense for Sales and to see how RingCentral is redefining communication technology, visit https://www.ringcentral.com/ringsense-for-sales.html.
Originally published Jun 13, 2024, updated Nov 12, 2024
