RingCentral and Microsoft Teams have long been a powerful duo, offering seamless communication solutions for businesses worldwide. Through our existing integrations, like Direct Routing and the RingCentral embedded app for Teams, we’ve already transformed how organizations connect and collaborate within Microsoft Teams.
Customers globally are elevating their business communications by integrating RingCentral to power telephony, SMS, and fax, right in Teams. This integration brings together the best of both worlds: Microsoft Teams’ collaborative workspace and RingCentral’s enterprise-grade communication capabilities.
And RingCentral elevates the Microsoft Teams experience beyond just voice calls. Users can seamlessly send and receive SMS messages and manage faxes without ever leaving the Teams interface. This integration streamlines workflows, reduces app switching, and ultimately improves productivity for teams of all sizes.
Introducing RingCentral AI Assistant for Microsoft Teams
And now, RingCentral for Microsoft Teams embedded app users will get even more from the integration with the release of RingCentral AI Assistant for Teams!
Managing business calls effectively involves multiple tasks: taking accurate notes, clearly understanding decisions made, and identifying next steps – all while trying to remain fully engaged in the conversation. These competing demands often detract from what truly matters: having a meaningful, attentive dialogue where you can listen actively and ask insightful questions.
RingCentral AI Assistant is here to help.
After each call, AI Assistant provides a comprehensive, AI-generated summary of the conversation. This polished recap is easily accessible for future reference and can be shared with your conversation partners, ensuring everyone is aligned on what was discussed and what needs to happen next.
And the best part? It’s all seamlessly integrated into Teams, enabling you to get these AI-powered insights without app switching
Implementing AI-powered note-taking for our team meetings and strategy sessions has been a game-changer for our operations. It has significantly enhanced our ability to stay organized and aligned, particularly during complex game planning sessions where multiple plays, adjustments, and player assignments are identified
Paul Rapier,
VP of IT
Detroit Pistons
RingCentral AI Assistant for Microsoft Teams is available now for all users of the RingCentral for Microsoft Teams embedded app at no additional cost.
Get even more AI-powered insights with RingSense for Microsoft Teams
Available for users of both Direct Routing and the embedded app, RingSense for Microsoft Teams generates AI-powered conversation intelligence for phone calls placed or received in RingCentral for Microsoft Teams.
With RingSense for Microsoft Teams, organizations can:
- Record and summarize customer conversations: RingSense transcribes and generates AI-powered summaries of phone calls placed or received through RingCentral for Microsoft Teams and stores them for easy retrieval afterwards.
- Keeps CRMs up to date: CRMs like Salesforce are automatically updated with conversation summaries, making it simple to keep opportunities up to date.
- AI-powered coaching tips: Delivers automated coaching tips so the team can give consistent, successful pitches.
- Delivers insights on what customers care about: Provides insights into what topics, competitors and products customers are interested in.
Insurance Hub uses RingSense to transform sales conversations and reduce churn
Use RingSense for AI-powered insights on Microsoft Teams video meetings
While conversations with your customers happen regularly over the phone, others may take place in a Microsoft Teams video meeting. You can connect RingSense to Microsoft Teams and automatically ingest Teams video meetings for analysis to ensure you get a 360° view of all your customer interactions.
This feature is currently generally available for all RingSense customers.
Transforming Collaboration with RingCentral and Microsoft Teams
As we continue to innovate and add value to the Microsoft Teams ecosystem, the integration of RingCentral AI Assistant and RingSense for Microsoft Teams marks a significant milestone in our journey to empower businesses with intelligent communication tools.
These AI-powered features not only enhance the way teams collaborate and communicate within Teams, but also provide valuable insights that can drive better decision-making and improve customer relationships.
By seamlessly blending RingCentral’s advanced AI capabilities with the familiar Microsoft Teams environment, we’re helping organizations work smarter, not harder. Whether you’re using Direct Routing, our embedded app, or leveraging RingSense for in-depth conversation intelligence, RingCentral is committed to elevating your Microsoft Teams experience.
Originally published Nov 13, 2024, updated Nov 15, 2024
