Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. Shep’s programs focus on: -Creating convenient and frictionless experiences for your customers without needing to disrupt your entire industry -Implementing best practices, tactics and strategies to deliver the most amazing customer service on the planet -Transforming your organization into a seriously customer-focused operation