Kayla Matthews

Kayla Matthews writes about technology and productivity for sites like MakeUseOf, Inc. and The Daily Muse. To read more posts by Kayla, check out her blog Productivity Bytes.

We found 7 articles by Kayla Matthews

Communication & collaboration, CX / Customer experience

5 Simple Ways to Give Customers a Better Call-in Experience

Communication & collaboration, CX / Customer experience, EX / Employee experience

5 More Reasons for Call Centers to Embrace the Cloud

Business leadership, Communication & collaboration, CX / Customer experience, EX / Employee experience, IT leadership

Get Ready for Big Data and AI In the Call Center

Communication & collaboration, CX / Customer experience, Productivity

Should Call Centers Let Employees Work Remotely?

IT leadership, RingCentral products

5 Simple Yet Powerful Steps to Improve Customer Happiness

Customer stories, CX / Customer experience

4 Simple Ways to Introduce Automation Into Your Phone System

Business leadership, Communication & collaboration, IT leadership, Productivity

4 Tech Tips to Make Your Remote Teams More Productive