Justin Robbins

Justin Robbins is a researcher, educator, & advisor who’s spent the past two decades helping businesses define and deliver exceptional customer experiences.

He’s developed industry training and certification programs, authored numerous research reports and how-to guides, led strategic consulting engagements, and contributed his insights to mainstream media outlets around the globe – all focused on helping organizations achieve better business outcomes from their customer experience initiatives.

He founded Metric Sherpa, Inc in 2017 to apply what he’d learned as a customer experience leader to helping guide other businesses to CX success. At Metric Sherpa, their focus is helping customer experience leaders make the most of their quality assurance, coaching and development, and performance measurement programs.