Every day, businesses process high volumes of customer interactions. These interactions include phone calls, emails, chat notifications, and social media messages. Mastering these interactions, ensuring nothing gets lost in the shuffle, and delivering excellent customer experiences is an art form that many businesses may be missing out on.
In collaboration with RingCentral, AT&T Office@Hand has now launched its new AI-powered Contact Center solution. A powerful platform designed to streamline all customer communication, enhance customer service, and drive efficiency – all from one integrated software system, or a “single pane of glass” as we like to call it.
Introducing AT&T Office@Hand Contact Center: An all-in-one communication solution
Why choose AT&T Office@Hand Contact Center?
It’s scalable to your business’ needs: Whether you’re a growing business or a large enterprise, AT&T Office@Hand Contact Center is built to scale. From small teams to large ones, you get the flexibility to manage customer interactions effectively, no matter the size.
It offers support from any channel: Customers expect service across multiple platforms. AT&T Office@Hand Contact Center allows your team to interact with customers via voice, chat, email, and social media, ensuring a seamless experience and comprehensive view of the customer journey across 20+ available channels—all from one platform!
Artificial Intelligence (AI) is at its core: With RingSense, AT&T Office@hand Contact Center intuitively generates insights, automation, and assistance across the entire customer experience. With interaction summaries, transcripts, AI-powered coaching and insights, businesses can maximize wins and streamline operations effortlessly, while gaining deeper customer insights for consistent sales success.
Is there more?
Yes. There’s so much more. CCaaS (Contact Center as a Service) transforms how businesses interact with customers, enabling more personalized and efficient experiences. With the positive impact that AI is having on customer communications, businesses are discovering new ways to tailor interactions and anticipate customer needs. Contact Center allows AI-powered virtual agents to handle routine inquiries quicker through eliminating the need for note-taking by delivering instant AI summaries and recommended action items after every customer interaction and supporting agents with on-time contextual knowledge and suggested answers, so they can provide faster customer support at every step. It reduces wait times and allows live agents to focus on their customers. AT&T Office@hand Contact Center offers this and more.
Simplified team collaboration: Bring teams together with voice, video, and messaging tools integrated into Contact Center. This ensures smooth collaboration, even when teams are distributed or remote.
Actionable analytics: Gain insights into agent performance, customer satisfaction, and overall efficiency through advanced reporting tools. Contact centers can gain access to crucial performance data, including call volumes and agent performance, and Interaction Analytics, such as customer sentiment and trending topics. With this data at their fingertips, businesses can make informed decisions to continuously improve customer service and manage call staffing during busy periods.
What’s the bottom line?
The new AT&T Office@Hand Contact Center, enhanced with RingSense AI and combined with Push to Talk, delivers a comprehensive solution for businesses looking to improve both customer service and internal communication, across businesses of all sizes and verticals. Flexible, scalable, and packed with intelligent features, it’s designed to help your team stay connected, efficient, and deliver exceptional customer experiences.
Want to explore the future of contact center solutions with AT&T? Connect with us here.
See how cloud based unified communication and ultra-fast, reliable connectivity protected by built-in security gives you a new level of confidence in the possibilities of your business. Let our experts work with you to solve your challenges and accelerate outcomes. Visit AT&T Office@Hand Contact Center to learn more.
Originally published Apr 14, 2025
