4 reasons why Mitel customers are moving to cloud

RingCentral and Mitel joined forces in November 2021, providing Mitel customers with an innovative, market-leading UCaaS solution with high reliability and security, diverse functionality, and broad enterprise app integrations. 

This strategic partnership allows Mitel customers a unique upgrade experience to replace their current legacy on-premises PBX and video conferencing systems with RingCentral’s Message Video Phone (MVP) cloud communications platform.

The migration to this modern, all-in-one solution makes collaborating via any mode, any device, and any location, easier than ever before. Many customers are already adopting RingCentral MVP and reaping its benefits; it’s time to catch up!

The necessary shift to cloud

So why are so many Mitel customers choosing to move toward the path to cloud communications?

Here are 4 dominant patterns and key benefits that drive customers towards RingCentral MVP:

1) Simplified communication infrastructure 

Compared to Mitel on-premise systems, RingCentral’s cloud communications solution is far more advanced and intuitive. By migrating to RingCentral’s MVP solution, your communication infrastructure is significantly simplified. 

It removes the difficulties of challenging upgrades, hardware malfunctions, feature updates, and scalability. One communications solution, one directory, and one bill –  pay only for what you need. What’s not to like?

We understand that other UCaaS vendors offer similar benefits, so what makes RingCentral stand out from the crowd? Let’s dive into another differentiated value. 

2) Hassle-free journey to cloud communications

While cloud technologies can drastically reduce management and implementation complexity, it can still involve unforeseen challenges.

Not to worry—RingCentral has customized and automated the migration experience to include two exclusive differentiators that sets it apart from all other competitors in the cloud space and make for a frictionless customer journey.

• Phone Integration
  We understand the importance of preserving the Mitel phone experience, and these certifications extend beyond the basic Bring Your Own Device (BYOD) feature set. Mitel’s flagship Mitel 6900 IP Desk Phones are certified with RingCentral MVP. See here for more details. 
• Migration Accelerators

Through exclusive access to Mitel Platform APIs, we have built migration accelerators that reduce the transition experience by 43%. Migration accelerators provide 4 key capabilities to achieve this:

Audit – Take a snapshot of the customer’s current deployment. Customers get a report and it helps them map out the migration plan.

Extract – Create a new configuration that details what can be easily migrated and what requires more work.

Manipulate – Update the configuration to eliminate issues and prepare for automated migration.

Provision – Use the configuration to migrate within minutes.

Migration accelerators are offered by RingCentral Professional Services as part of the implementation program. 

On top of that, RingCentral has a proven track record of migrations and is rated as the #1 UCaaS provider by Gartner and many other industry analysts, which is a significant testament to RingCentral MVP being a superior cloud communications solution.

3) Unparalleled global reliability and security

Mitel customers get 99.999% availability with RingCentral. That equates to just 78 seconds of downtime per quarter—the gold standard for uptime SLAs. RingCentral maintains this level of availability with geo-redundant data centers, decades of industry expertise, and more.

We understand that Mitel customers have questions about privacy and security when moving to the cloud. We ensure that customers are in control of how users access RingCentral MVP and their data (all messages, meetings, and voicemails), in addition to the local IT team having full control of the environment and security. 

Learn more about RingCentral’s security and privacy at Trust Center.

4) Convenient and easy all-in-one solution

We know that Mitel customers are looking beyond telephony and investing in a platform that is future proof. Of course, telephony is the primary driver. At the same time, messaging, video conferencing, contact center, or integration with existing business applications is as important in the decision making process. 

Mitel customers are choosing RingCentral to unify their messaging, phone, and video needs all within one app, on the device of their choice. On top of that, there are over 100 easy to implement integrations with business apps including Office 365, Salesforce, and Google G-Suite. With RingCentral MVP, everything from the channel to the business tools, are to your preference. 

RingCentral & Mitel – better together

This partnership is ready to help you take your business communications to the next level. Take advantage of the industry-leading UCaaS solution that RingCentral MVP has to offer and start collaborating and connecting better today. Learn more here or talk to your Mitel partner for more information.

Originally published Jul 26, 2022, updated Aug 06, 2024