RingCentral subprocessor list
When operating as a data processor, RingCentral may use RingCentral’s affiliates or one or more of the following entities as sub-processors:
List updated: 07-25-24
RingEX
RingCentral Video Pro
RingCentral Meetings
RingCentral Contact Center
RingCentral Engage Voice
RingCentral Engage Digital
RingCX
RingCentral Unify Office
RingCentral Avaya Cloud Office
RingCentral Rainbow Office
RingCentral Managed Services
RingCentral Events
RingCentral Session
RingSense
RingCentral Webinar
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Google LLC
|
Purpose of Processing
Data Center Hosting
Conversational and language features |
Location of Processing
Canada, Germany, United Kingdom, USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
EEA/UK/Switzerland - Transfer mechanism (*)Data Privacy Framework
Standard Contractual Clauses |
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
EEA/UK/Switzerland - Transfer mechanism (*)Data Privacy Framework
Standard Contractual Clauses |
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Microsoft Azure
|
Purpose of Processing
Intelligence development and/or features (including but not limited to
productivity, conversational, sales intelligence)
|
Location of ProcessingUnited States
1 Microsoft Way Redmond, WA 98052 |
EEA/UK/Switzerland - Transfer mechanism (*)Data Privacy Framework
Standard Contractual Clauses |
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
EEA/UK/Switzerland - Transfer mechanism (*)Data Privacy Framework
Standard Contractual Clauses |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria, Nicaragua, Costa Rica
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
RingCentral Strategic Alliance Program
(These subprocessors are in addition to the above, depending on customer’s purchase)
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Textel
|
Purpose of Processing
SMS productivity enhancement and analytics provider
|
Location
United States, Philippines, France
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
SpinSci
|
Purpose of Processing
Integration of RingEX into SpinSci Patient Assist
|
Location of Processing
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
ThetaLake
|
Purpose of Processing
Cloud based compliance, security and archival platform
|
Location of Processing
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Cognigy
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States, Canada, United Kingdom, Germany, Australia
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Omilia
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States or European Economic Area
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Balto
|
Purpose of Processing
Conversational intelligence features provider
|
Location
USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Resource Software International Ltd.
|
Purpose of Processing
Data analytics and archival
|
Location
USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Calabrio
|
Purpose of Processing
Productivity enhancement and workflow management tool provider
|
Location
USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Speech-to-text transcription services |
Location of Processing
Canada, Germany, United Kingdom, USA (**)
Canada, Germany, United Kingdom, USA (**) 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA (**)
410 Terry Ave N, Seattle, WA 98109, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria, Nicaragua, Costa Rica
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
JettyCloud LLC
|
Purpose of Processing
Customer Support Call Center and Professional Services
|
Location of ProcessingGeorgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
|
Zoom Video Communications, Inc.
|
Purpose of Processing
Video Hosting
|
Location of ProcessingUSA
Zoom Video Communications, Inc. 55 Almaden Blvd San Jose, CA 95113, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
InContact, Inc.
|
Purpose of Processing
Contact Center Provider
|
Location of ProcessingUSA
75 West Towne Ridge Parkway, Tower # 1. 1st, 2nd, 3rd, 4th and 5th floors, Sandy, Utah, 84070, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
RingCentral Strategic Alliance Program
*These subprocessors are in addition to the above, depending on customer’s purchase
Name |
Purpose of Processing |
Location |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Textel
|
Purpose of Processing
SMS productivity enhancement and analytics provider
|
Location
United States, Philippines, France
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
SpinSci
|
Purpose of Processing
Integrates electronic health record and provides workflow automation
|
Location of Processing
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
ThetaLake
|
Purpose of Processing
Data analytics and archival
|
Location of Processing
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Cognigy
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States, Canada, United Kingdom, Germany, Australia
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Omilia
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States or European Economic Area
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Balto
|
Purpose of Processing
Conversational intelligence features provider
|
Location
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RSI
|
Purpose of Processing
Data analytics and archival
|
Location
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Calabrio
|
Purpose of Processing
Productivity enhancement and workflow management tool provider
|
Location
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Conversational and language features
|
Location of Processing
Canada, Germany, United Kingdom,
USA
1600 Amphitheatre Parkway, Mountain View, CA
94043, USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
Text-to-speech |
Location of Processing
United Kingdom, Canada, Germany, USA (**)
United Kingdom, Canada, Germany, USA (**) 410 Terry Ave N, Seattle, WA 98109, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses, EU-U.S. Data Privacy Framework, UK Extension to
the EU-U.S. Data Privacy Framework
|
|
GoodData Corporation
|
Purpose of Processing
Powers data analytics
|
Location of ProcessingUSA
One Post Street, Suite 400, San Francisco CA
94104, USA
(**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
United Kingdom, Canada, Germany, USA (**)
410 Terry Ave N, Seattle, WA 98109, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Claranet Limited
|
Purpose of Processing
Data Center Hosting
|
Location of ProcessingFrance
110 High Holborn, London, WC1V 6JS, United
Kingdom
|
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
GoodData Corporation
|
Purpose of Processing
Powers data analytics
|
Location of ProcessingUSA
One Post Street, Suite 400, San Francisco CA
94104, USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
PostMark
|
Purpose of Processing
Email delivery
|
Location of ProcessingUSA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Conversational and language features
|
Location of Processing
Canada, Germany, United Kingdom,
USA (**)
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
Text-to-speech |
Location of Processing
United Kingdom, Canada, Germany, USA (**)
United Kingdom, Canada, Germany, USA (**) 410 Terry Ave N, Seattle, WA 98109, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
GoodData Corporation
|
Purpose of Processing
Powers data analytics
|
Location of ProcessingUSA
One Post Street, Suite 400, San Francisco CA
94104, USA
(**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Microsoft
|
Purpose of Processing
Conversational Intelligence Features
Provider
|
Location of ProcessingUSA
1 Microsoft Way Redmond, WA 98052, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Not applicable - no transfer of EEA/UK/Swiss data
|
RingCentral Strategic Alliance Program Third-Party Vendors
*These subprocessors are in addition to the above, depending on customer’s purchase
Name |
Purpose of Processing |
Location |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Textel
|
Purpose of Processing
SMS productivity enhancement and analytics provider
|
Location
United States, Philippines, France
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
SpinSci
|
Purpose of Processing
Integrates electronic health record into RingCX and provides automation of
patient access workflows
|
Location of Processing
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
ThetaLake
|
Purpose of Processing
Data analytics and archival
|
Location of Processing
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Cognigy
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States, Canada, United Kingdom, Germany, Australia
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Omilia
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States or European Economic Area
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Balto
|
Purpose of Processing
Conversational intelligence features provider
|
Location
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RSI
|
Purpose of Processing
Data analytics and archival
|
Location
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Calabrio
|
Purpose of Processing
Productivity enhancement and workflow management tool provider
|
Location
United States
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Conversational and language features
|
Location of Processing
Canada, Germany, United Kingdom,
USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Foundever
|
Customer Support CallCenter and ProfessionalServices
Customer Support CallCenter and
ProfessionalServices
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH |
EEA/UK/Switzerland - Transfer mechanism (*)
Not needed - transfers within the EU or to adequate countries
|
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Conversational and language features
|
Location of Processing
Canada, Germany, United Kingdom,
USA, (**)
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA, (**)
410 Terry Ave N, Seattle, WA 98109, USA (**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Microsoft Azure
|
Purpose of Processing
Intelligence development and/or features (including but not limited to
productivity, conversational, sales intelligence)
|
Location of ProcessingUSA
1 Microsoft Way Redmond, WA 98052, USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Speech-to-text transcription services |
Location of Processing
Canada, Germany, United Kingdom,
USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Black Box Corporation (AGC Networks, Inc.)
|
Purpose of Processing
Professional Services
|
Location of ProcessingUSA
1000 Park Drive Lawrence, PA 15055 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Frontline Services II, Inc.
|
Purpose of Processing
Professional Services
|
Location of ProcessingUSA
1286 Mount Baker Rd Eastsound, WA 98245 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Amazon Web Services Inc
|
Purpose of Processing
Application Hosting and Data Storage Static
/ Image Asset Storage
|
Location of Processing
USA and Ireland
Amazon 21155 Smith Switch Road, Ashburn, VA, USA Amazon Greenhills Road, Tymon North, Dublin, Ireland |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Cloudflare
|
Purpose of Processing
Content Delivery and Traffic Filtering
|
Location of ProcessingUSA/Global
Cloudflare, Inc. 101 Townsend Street San Francisco, CA 94107 USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Microsoft
|
Purpose of Processing
Productivity intelligence development and/or features
|
Location of ProcessingUSA, Netherlands
1 Microsoft Way Redmond, WA 98052, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
MUX
|
Purpose of Processing
A/V Ingestion, Transcoding & Distribution
|
Location of ProcessingUSA
Mux, Inc. 50 Beale Street, Floor 9, San Francisco, CA, 94105, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Pusher
|
Purpose of Processing
In-Event Messaging
|
Location of ProcessingUSA
MessageBird UK Limited 6 New St Sq, New Fetter Ln, London, Greater London, EC4A 3AQ, United Kingdom |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Redis Labs
|
Purpose of Processing
Data Storage
|
Location of Processing
Ireland
700 E El Camino Real Suite 250 Mountain View, CA 94041, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Safeguard
|
Purpose of Processing
Engineering, Development and Operations Support
|
Location of ProcessingAmsterdam, Italy, Portugal
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Twilio
|
Purpose of Processing
A/V Ingestion, Transcoding & Distribution,
Email Messaging
|
Location of ProcessingUSA
Twilio, Inc. 375 Beale Street Suite 300 San Francisco, CA 94105 USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Twilio BCR, Standard Contractual Clauses |
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Amazon Web Services Inc
|
Purpose of Processing
Application Hosting and Data Storage
|
Location of Processing
USA and Germany
Amazon 21155 Smith Switch Road, Ashburn, VA, USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Amplitude
|
Purpose of Processing
Data analytics
|
Location of ProcessingUSA
Aplitude Inc 201 3rd Street, Suite 200. San Francisco, CA 94103 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Datadog
|
Purpose of Processing
Log Aggregation & Analysis
|
Location of Processing
USA and Germany
Datadog, Inc. 620 8th Ave., 45th Fl., New York, NY 10018 USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
GetStream
|
Purpose of Processing
Chat history
|
Location of Processing
AWS EU-West
2005 Broadway St, Boulder, Colorado, 80302, United States |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Intercom
|
Purpose of Processing
Customer Support
|
Location of ProcessingUSA
Intercom, Inc. 55 2nd Street, 4th Floor San Francisco, CA 94105 USA |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Segment.io
|
Purpose of Processing
Data analytics
|
Location of ProcessingUSA
Segment.io Inc. 100 California Street Suite 700 San Francisco, CA 94111 |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
|
Usersnap
|
Purpose of Processing
Customer feedback tool
|
Location of Processing
Ireland and Germany
Usersnap GmbH. Headquarters Energiestrasse 1. A-4020 Linz, Austria / Europe |
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Conversational and language features
|
Location of Processing
Canada, Germany, United Kingdom,
USA (**)
1600 Amphitheatre Parkway, Mountain View, CA
94043, USA
(**) Dependent on Customer account location. |
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
|
Microsoft Azure OpenAI
|
Purpose of Processing
Intelligence development and/or features (including but not limited to
productivity, conversational, sales intelligence)
|
Location of ProcessingUSA
1 Microsoft Way Redmond, WA 98052, USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Data Privacy Framework
Standard Contractual Clauses |
*In addition, please see RingEX subprocessors for RingSense for Sales and RingSense for Phone and see RingCX subprocessors for RingSense for RingCX
Name |
Purpose of Processing |
Location of Processing |
EEA/UK/Switzerland - Transfer mechanism (*) |
|---|---|---|---|
|
Cloudflare
|
Purpose of Processing
Content Delivery and Traffic Filtering
|
Location of Processing
USA / Global
Cloudflare, Inc. 101 Townsend Street San Francisco, CA 94107 USA
|
EEA/UK/Switzerland - Transfer mechanism (*)
Standard Contractual Clauses
|
In addition, please see the list of subprocessors for RingEX.
(*) For more information on the transfer of personal data from the EEA/UK/Switzerland regions, please see the RingCentral Personal Data Transfer Risk Assessment FAQ
Recent Changes:
Date |
Change |
Comments |
|---|---|---|
|
July 25, 2024
|
Addition of RingCentral Webinar
Clarification of data transfer mechanisms |
Applies to RingCentral Webinar
RingCentral Events, RingSense, RingCentral Meetings, RingCentral Avaya Cloud Office, RingCentral Unify Office, RingCentral Video Pro |
|
June 27, 2024
|
Various updates to the EEA/UK/Switzerland EEA/UK/Switzerland - Transfer mechanism (*)
column
|
Applies to RingEX and RingCentral Strategic Alliance Program
|
|
June 4, 2024
|
Removal of Datadog and Intercom
|
Applies to RingCentral Events
|
|
June 4, 2024
|
Addition of Balto, RSI, and Calabrio. Addition of locations of processing for Foundever
(Nicaragua,Costa Rica) for RingEX only.
|
Applies to RingEX, RingCX, and Contact Center
|
|
June 4, 2024
|
Removal of Datadog and Intercom
|
Applies to RingCentral Events
|
|
April 17, 2024
|
Removal of Diseno Global
|
Applies to RingEX, RingCentral Video Pro, RingCentral Meetings, RingCentral Contact
Center, RingCentral Engage Voice, RingCentral Engage Digital, RingCX, RingCentral Unify
Office, RingCentral Avaya Cloud Office, and RingCentral Rainbow Office
|
|
February 23, 2024
|
Addition of Safeguard (RingCentral Events) and Microsoft Azure (RingEX)
|
Applies to RingCentral Events and RingEX
|
|
February 23, 2024
|
Modified purpose of processing for Microsoft Azure (RingSense) and Google (RingEX)
|
Applies to RingSense and RingEX
|
|
February 23, 2024
|
Addition of Strategic Alliance Program partners
|
Applies to RingEX
|
|
January 15, 2024
|
Removal of Chargebee, Vonage, and Heroku
|
Applies to RingCentral Events
|
|
December 18, 2023
|
Addition of Amazon Web Services for text-to-speech and addition of processing locations
for data center hosting, removal of PostMark and Callinize/Tenfold
|
Applies to RingCentral Engage Voice and RingCX
|
|
December 15, 2023
|
Addition of Microsoft for Productivity intelligence development and/or features
|
Applies to RingCentral Events
|
|
November 30, 2023
|
Addition of Speech to text functionality for Google LLC
|
Applies to RingEX, Video Pro, Engage Voice, RingCX, Unify Office, Avaya Cloud Office,
Rainbow Office
|
|
November 16, 2023
|
Removal of Claranet
|
Applies to RingCX
|
|
October 26, 2023
|
Addition of Microsoft
|
Applies to RingCX
|
|
September 25, 2023
|
Creation of RingCX using existing subprocessors
from Engage Digital and Engage Voice
|
Applies to RingCX formerly known as Engage Digital
and Engage Voice.
|
|
August 29, 2023
|
Addition of product RingSense
|
Applies to RingSense
|
|
August 11, 2023
|
Removal of Alchemer and Google LLC. Updated
purpose of processing and name of Wildbit Inc to
PostMark
|
Applies to Engage Digital
|
|
August 2, 2023
|
Addition of products RingCentral Session and
RingCentral Events
|
Applies to RingCentral Events, Session
|
|
July 14, 2023
|
Addition of Frontline Services II, Inc.
|
Applies to RingCentral Managed Services purchased
after July 14, 2023
|
|
July 5, 2023
|
Updated name of Sitel Operating Corporation
Limited to Foundever
|
Applies to RingEX, Video Pro, Meetings,
Contact Center, and Unify Office.
|
|
May 31, 2023
|
Removal of Data Corporation OU
|
Applies to all products.
|
|
May 31, 2023
|
Addition of Black Box Corporation (AGC Networks,
Inc.)
|
Applies to RingCentral Managed Services purchased
after May 31, 2023
|
|
October 28, 2022
|
Addition of Sitel Operating Corporation Limited to
Unify Office.
|
Applies to RingCentral Unify Office.
|
|
October 28, 2022
|
Removal of Acquire Asia Pacific Philippines, Inc.
from Unify Office.
|
Applies to RingCentral Unify Office.
|
|
September 30, 2022
|
Removal of JettyCloud LLC from Unify Office
Subprocessors.
|
Removal only applies to RingCentral Unify Office.
|
|
September 30, 2022
|
Removal of ABSoft.
|
Applies to all products.
|
|
July 5, 2022
|
Updated PubNub, Inc. physical address
|
Applies to all products.
|
|
June 30, 2022
|
Removal of Nordigy, Ltd.
|
Applies to all products.
|
|
June 8, 2022
|
Addition of Diseno Global
|
Applies to all products.
|
|
May 25, 2022
|
Addition of addresses to location column
|
Applies to all products.
|
|
March 30, 2022
|
Addition of Data Corporation OU and JettyCloud
LLC.
|
Applies to all products.
|