State of AI in Business Communications

Join us for the first episode of our AI Real Talk webinar series on revolutionizing customer and employee experiences.

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Overview

About this webinar

Join us for an insightful discussion on how businesses are harnessing AI to transform both employee and customer experiences. Learn from Robin Gareiss, CEO and Principal Analyst at Metrigy, about AI’s real world impact on business communications together with RingCentral experts on how AI is improving work efficiency, and reducing time required in addressing customer needs. Leverage the insights to gain practical advice on introducing, deploying, and measuring AI effectiveness within your organization.

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KEY TAKEAWAYS

01 Learn how AI is impacting employee and customer experience

02 Uncover market trends in employee and customer interactions

03 Explore how AI is helping balance real-world demands

04 Discover how AI is driving sales and productivity

Speakers

CEO & Principal Analyst at Metrigy

Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. She leads Metrigy’s Customer Engagement research and is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and UCC.

VP of CX Product Marketing at RingCentral

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching enterprise SaaS contact center solutions into the market.

Chief Customer Officer at RingCentral

Akshay Srivastava

Akshay Srivastava oversees all of RingCentral’s customer support, customer success management, voice of the customer, and community functions. He has over 20 years of experience working in the technology industry with a deep focus on SaaS. Prior to RingCentral, Srivastava spent over 7 years at Intuit leading the transformation of Intuit’s financial systems and processes.

Metrigy Report

Access the exclusive Metrigy  report when you register

Go beyond what was covered in the webinar and learn how top-performing  companies use AI to improve efficiencies while boosting customer satisfaction.

46.2% of companies are actively using generative AI for customer interactions
62.5% of this study’s most successful companies use AI for customer interactions and 63.2% use it for employee interactions
49.3% of companies already are seeing a return on their AI investments—and another 23.6% expect to realize ROI in 2024.

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AI real talk series

Get answers from the leaders in AI

Hear from RingCentral's visionary leaders on innovation strategies, industry insights, and how businesses can unlock AI's potential for better customer and employee experiences.

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AI Real Talk Webinar - ON DEMAND

AI Real Talk Webinar
ON DEMAND