Category
How customer-centric leadership and AI are transforming customer experiences
Customer satisfaction is at an all-time low, and many companies are struggling to justify rising prices without adding value, according to the Wall Street Journal. ...
Industry highlights
Increasing business agility for banks and credit unions ...
This is the second article in a six-part series on optimizing banking and credit union innovation and productivity through AI and cloud communications. If you missed the first article, you can ...
Startup advice: Quotes from 7 famous entrepreneurs
If you’re looking for solid startup advice, it can be hard to find tips to trust. The startup world is still relatively new, despite the recent explosion of these small-yet-mighty companies. In a ...
Sun River Health transforming healthcare communication ...
Effective communication plays a pivotal role in providing quality patient care in the ever-evolving healthcare landscape. Sun River Health, a leading New York-based healthcare organization, is ...
Efficient real estate prospecting: Tools, tips, and more
Gaining new clients is among the toughest and most expensive business tasks whether you’re a real estate agency, a law firm, or a thrift store. But getting new business is often one of the ...
7 retail call center best practices
Highlights The following best practices for retail call centers are discussed: Establish key performance indicators to evaluate and improve results Continuously coach reps to pursue individual ...
10 simple student voice strategies
Highlights Students are the foundation of your school, but often, their voices are underrepresented. Supporting student voice leads to more student engagement, and ultimately to better school ...
