RingCX | IVR

Enhance Customer Experience with Intelligent IVR Solutions

Enhance CX with AI-powered IVR for fast, personalized customer support
  • Simplify call management with cloud-based IVR technology
  • Customize IVR menus with a drag-and-drop interface
  • Reduce costs by eliminating specialized infrastructure

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Enhance customer experience with IVR

Empower with self-service

Help your customers resolve simple issues on their own and reduce wait times with a self-service IVR system.

Route calls effectively

Ensure customers reach the right agent every time with skills-based IVR routing that reduces misdirected calls.

Enhance interactions with AI

Improve accessibility and create a smoother customer experience by using IVR with AI-driven speech recognition.

Set time-specific options

Customize your IVR menus for different times of day, offering clear, automated responses during and after business hours.

A woman using her laptop to read an automatically generated call transcript
A woman using her laptop to read an automatically generated call transcript
A woman using her laptop to read an automatically generated call transcript

IVR solutions for businesses of all sizes

Welcome and guide callers

Greet callers with customized menus, and let them navigate effortlessly using touch-tone or voice commands.

Route calls seamlessly

Sort and send calls efficiently with self-service options, or connect customers to the right agent.

Handle errors with ease

Ensure accuracy and reduce errors with options for repeats, escalations, or callbacks that deliver a frustration-free experience.

Gain insights with data

Leverage IVR analytics to optimize menus, messages, and enhance overall customer experiences.

Benefits of IVR

Unlock the true value of modern IVR in your contact center

Getting started with IVR

01
Install
Easily integrate RingCentral’s IVR with ACD to reduce costs, complexity, and downtime.
02
Set-up
Customize your IVR quickly with drag-and-drop tools that require no technical expertise.
03
Use
Handle call routing, requests, and information effortlessly to deliver 24/7 customer support.
3D illustration of RingSense AI Smart Notes feature

Interactive Voice Response FAQs

IVR meaning Interactive Voice Response is a call center and business phone system feature to aid the effective handling of inbound calls. Callers can interact with menus via touch-tone inputs or their own voice to seek answers to queries or reach the right people to ask. 
An IVR number is the name given to the button you press for your chosen action when interacting with an IVR menu. For example, you may get asked to “Press 1 for sales”. In that case, “1” is the IVR number for the sales department.
An IVR system is a solution your business uses to introduce IVR to your customer support or other processes. For example, RingCentral RingCX—as an omnichannel contact center solution with IVR built-in—could be called an IVR system. Although, it’s much more than that, too.
The best IVR service provider for your organization will depend on your unique needs. However, in general, you don’t want a standalone IVR service. What’s better is a holistic contact center solution which includes customizable IVR as part of a broad feature set.
There are a few different ways to categorize “types of IVR”. Firstly, there’s on-premises IVR where all the hardware and infrastructure is hosted at your business location, as opposed to cloud-based IVR where everything is hosted in the cloud.

Then, there’s inbound IVR which handles the routing and resolution of incoming calls, compared with the less common outbound IVR which can be used to automate outbound calls. Finally, there’s also AI-based IVR, where AI and machine learning is deeply integrated with the system for more intelligent automation.
IVR’s full form is Interactive Voice Response, and the feature is generally called one or the other. However, an IVR calling system can also occasionally be known as a Voice Response Unit or VRU.
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