RingCX
Optimize every call with auto dialer software
Empower every employee with Al-powered calls, messages, and meetings across devices.
Get a free quote and start saving up to 30%
Loved by businesses like yours
Over 400,000 businesses big and small stay connected with RingCentral.
Take charge with an auto dialer for every need
However you’re looking to level up your customer experiences, there's a solution tailored to your goals.
Maximize efficiency
Use the Progressive Dialer to ensure every call connects with a live agent, perfect for lead lists that prioritize quality over quantity.
Boost contact rates
Intelligently predict the next available agent with the Predictive Dialer to improve agent contact rates and manage leads more effectively.
Enhance high-value interactions
Make research and call selection simple with the Preview Dialer, allowing call center agents to focus on high-touch, high-value interactions.
Ensure compliance
The TCPA Safe Dial safely calls customers on cellular phones with a manual dialer, familiar agent UI, and built-in compliance tools.
Enhance every customer interaction with RingCX
Create more effortless experiences for agents and customers
Elevate agent experiences
Empower agents with the information, tools, and guidance they need to do their best work
Keep agents well-informed
Enjoy easy access to customer information and seamless switching between your
desktop and external apps.
Create more seamless agent workflows
Experience simplified, intuitive UI, reliable performance, and industry-leading uptime.
Smooth out the sales process
Benefit from guided engagement flows that automatically adapt to each
customer interaction.
Leverage coaching and analytics
Never stop improving the way your business wins—and serves—customers
Boost agent performance
Leverage real-time call center manager or supervisor coaching capabilities with Monitor, Chat Suggestions, and Barge-in features.
Understand where agents need help
Gain at-a-glance visibility of live reporting dashboards that analyze agent success.
Improve quality assurance
Benefit from closed feedback loops with readily available call recordings.
Boost output and operational efficiency
Give agents the tools to get more done easily
Connect with more customers
Increase live prospects, boost productivity with automated dialers, and blend
in the background.
Count on 99.99% uptime
Ensure dependable connections that don’t leave agents or customers hanging.
Tailor campaigns to your goals / Create tailored campaigns
Leverage rule setting and data integration capabilities to determine who you call,
when you call, and how often.
Maintain security and trust
Create trust and promote positive customer engagements
Mind regulations as you go / Stay compliant
Ensure compliance and efficiency with Safe Dial, featuring TCPA compliance-supporting tools, human intervention, and time zone-conscious technology.
Respect your customers
Provide a seamless experience with DNC list integration that lets customers opt out and notify agents of their choice.
Encourage call-backs
Achieve around-the-clock reachability with real call-back numbers, IVR, intelligent blending, and inbound routing.
Quickly deploy an AI-powered contact center that empowers your team.
Hear from real customers
"With RingCX, we handle 2,500 daily calls while maintaining a 3% abandonment rate and delivering a world-class customer experience."
Bill Heep, Director of Communications and Systems | Autopay
10%+
In agent time savings since switching
<3%
Average call abandon rate with RingCX
Frequently asked questions
An automatic dialing system isn’t a pain to set up. You typically only need the dialer software, a computer, a voice modem*, and an active telephone line. If you’re using VoIP, you won’t need a modem (and the physical telephone line).
It all starts with the auto dialing software telling the computer which numbers to auto dial and how to respond to different scenarios (i.e. when it gets a busy signal or a voicemail, or when a live person picks up the phone). But before the phone system connects, the software decides which number to call and the duration of talk time.
Calls are usually answered within 25 seconds, which is about the amount of time it takes for a phone to ring four times. If no one answers, the call will be dropped and forwarded to voicemail. This is also the case for busy signals. Here are some key technologies behind a dialing system:
- Voice broadcast - Relay an important message to a list of customers simultaneously.
- Interactive voice response (IVR) - You can use voice broadcast with an IVR and include an option that involves pressing a key to generate touch tones, allowing the recipient to listen to a call recording and interact with the system.
- Answering machine detection - As the name implies, it detects whether or not a call is being picked up by an actual person.
- Call routing - Once the software recognizes a person or an answering machine, it takes action accordingly.
* A voice modem is a device that enables the computer to play prerecorded voicemails and other forms of audio messages over the phone line.
Given that automated phone calling can seem too intrusive for the comfort of many individuals, there have been questions about their legality. There is, in fact, an existing law that limits the use of automated phone dialers. But don’t let that send you into a panic—unless you use them irresponsibly, there is nothing for you to worry about. To ensure you can avoid conflict with the law, partner with a reputable provider like RingCentral.
Depending on your needs, be prepared to shell out a few hundred dollars for standard, downloadable software that can manage only one outbound call at a time, to thousands of dollars for professional, more advanced software that allows thousands of automated outbound calls per hour. Dialer software providers can charge upfront, per call, monthly, or annually. You’ll be able to save more when you get comprehensive cloud call center software like RingCentral RingCX.
The best dialer software is one that empowers your call center agents, boosts your outbound calling strategy, promotes workflow automation, and ultimately helps deliver enhanced customer experiences. RingCentral RingCX, for instance, is an omnichannel contact center solution that features dialer systems aimed at championing your agents so they could deliver beyond expectations. Your best option is the one that can give you everything you need now and in the future.
Launch your AI-powered contact center on RingCentral