AI Real Talk Webinar - ON DEMAND

RingCentral Trends 2025: The State of AI in Business Communications

Navigating AI advancements for a competitive edge in business communications

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A remote worker using RingCentral's call flip feature to transfer a call from desktop to mobile phone

Overview

About this webinar

AI is revolutionizing industries, especially in business communications—understanding this transformation is vital for staying competitive. Join us to discover how your organization can harness the power of AI to enhance operations, elevate customer experiences, and optimize sales processes. Whether you're a seasoned AI user or just starting your journey, this event will equip you with the knowledge and tools needed to thrive in an AI-driven future. Register now to explore how your organization can leverage AI to drive innovation, efficiency, and growth in an increasingly digital landscape.

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KEY TAKEAWAYS

01 Exclusive Insights: Be among the first to hear about the latest trends in AI in the workplace through RingCentral’s comprehensive survey results on the State of AI in Communications.

02 Real-World Applications: Learn from practical examples across various sectors, helping you visualize how AI can be effectively implemented in your own organization.

03 Future Predictions: Get forward-looking insights that will prepare you for the next wave of AI developments, ensuring your strategies remain relevant and effective.

04 Voice Trends Analysis: Understand how AI is reshaping communications through voice technologies, providing you with tools to enhance customer interactions.

05 Actionable Strategies: Walk away with practical recommendations for deploying or expanding your AI capabilities, empowering your team to drive innovation and efficiency.

Speakers

SVP, WW Solution Sales & Engineering AT RINGCENTRAL

Amir Hameed

Amir Hameed is a seasoned professional engineer with more than 25 years of experience in the Unified Communications and Contact Center (UC/CC) industry. Throughout his distinguished career, he has held notable leadership roles in presales at Avaya, Sonus, Nortel Networks, and 8x8. Currently, he is the Senior Vice President of Worldwide Solution Sales and Engineering at RingCentral. Amir focuses on empowering customers globally to navigate their digital transformation journeys, leveraging AI to enhance and streamline cloud-based business communications. He is based in Toronto, Canada.

VP, Product Marketing, Customer Engagement AT RINGCENTRAL

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

Principal Analyst at J. Arnold & Associates

Jon Arnold

Based in Toronto, Jon is an independent research analyst providing thought leadership and go-to-market counsel on the business-level impact of disruptive communications technologies. He works with vendors and service providers to educate customers on the value of these technologies and to accelerate the adoption of their offerings. Clients engage Jon for thought leadership to educate customers on the business value of communications technologies in areas such as hybrid work, future of work, digital transformation and customer experience. Prior to branching out as an independent analyst in 2005, Jon was the VoIP Program Leader for four years at Frost & Sullivan.

Director, Research and Content at RingCentral

Meghan Corasaniti

Meghan is a seasoned marketing professional with a background in developing and executing innovative strategies that drive brand growth and customer engagement. With a career spanning over a decade, Meghan has honed her expertise in research programs, content creation, and campaign management across various industries. Currently, she leverages her skills to lead high-impact marketing initiatives at RingCentral, focused on AI research, content creation, and thought leadership. Prior to RingCentral, Meghan held thought leadership and brand roles at Citrix and Cisco Systems.

VP and Principal Analyst at Moor Insights

Melody Brue

Melody is a principal industry analyst covering modern work, financial services, and human resource management and human capital management. She is well-versed in collaboration, CX, productivity tools, low/no-code solutions, and workforce trends, with expertise in highly regulated spaces such as mobile payments, gaming, and automotive. Mel has 25+ years of real tech industry experience in marketing, business development, and communications. Before joining Moor Insights in 2020, she was Chief Marketing Officer at Lottery.com, overseeing marketing, investor relations, corporate communications, and brand development.

Chief Privacy Officer at RingCentral

Paola Zeni

Paola Zeni is the Chief Privacy Officer at RingCentral. She is an international privacy attorney with more than 20 years of privacy experience and a veteran of the cybersecurity industry, having worked at Symantec and at Palo Alto Networks, where she built the privacy program from the ground up. Her mission is to build privacy into every product and process that touches personal information. Paola is member of the International Association of Privacy Professionals and a member of the Board of the Association of Corporate Counsels, San Francisco and Bay Area Chapter. She has practiced in Italy and is a member of the California Bar.

Cofounder and Manager of Rivet Ventures

Rebeca Hwang

Rebeca Hwang is the Cofounder and Manager of Rivet Ventures, MIT Top 35 under 35 Global Innovators, World Economic Forum Young Global Leader, Lecturer at Stanford University Graduate School of Engineering in 'Technology Entrepreneurship' and 'Redefining Creativity: Designing Human Connection in the time of AI', Host of 'Indiferencia Artificial' a Paramount streaming show on AI (Argentina), and Sr. Director for Thunderbird School of Business at Arizona State University's Center for Global Entrepreneurship and Family Business.

CEO and Principal Analyst at Metrigy

Robin Gareiss

Robin Gareiss oversees research development, conducts primary research, and advises leading enterprises, vendors, and carriers. Robin leads Metrigy’s Digital Transformation and Digital Customer Experience research and is a widely recognized expert in contact center, AI-enabled customer engagement, customer success analytics, and UCC.

President and Principal Analyst at ZK Research

Zeus Kerravala

Zeus provides research and advice to End user IT and network managers, vendors of IT hardware, software and services, and the financial community looking to invest in the companies that he covers. Prior to ZK Research, Zeus spent 10 years as an analyst at Yankee Group. He joined Yankee Group in March of 2001 as a Director and left Yankee Group as a Senior Vice President and Distinguished Research Fellow, the firms most senior research analyst. Before Yankee Group, Kerravala had a number of technical roles including a senior technical position at Greenwich Technology Partners (GTP) where he worked with Johna Til Johnson, the founder of Nemertes Research.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands including Google, Nike and Campbell’s have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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AI Real Talk Webinar - ON DEMAND