Real Experts: Crafting Your AI Roadmap – Elevating Your Contact Center with AI

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A remote worker using RingCentral's call flip feature to transfer a call from desktop to mobile phone

Overview

About this webinar

AI is revolutionizing the customer experience landscape, yet many organizations struggle to implement and scale AI solutions effectively. In this webinar, Nicolas De Kouchkovsky, Principal at CaCube, and John Finch, Global Vice President of Product Marketing, CX at RingCentral, will guide you through the essential steps to successfully adopt AI in your contact center. This Real Expert session will uncover actionable strategies to maximize ROI, optimize operations, and ensure smooth adoption of AI-powered solutions. Join us to learn how to harness AI’s potential and create a roadmap tailored to your organization’s needs.

Equip your contact center with the tools and strategies to succeed in the age of AI. Don’t miss this opportunity to take your customer experience to the next level.

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KEY TAKEAWAYS

01 Build a Strong Foundation for AI Success: Explore the importance of robust data architecture, governance, and talent management to enable AI implementation.

02 Prioritize AI Use Cases for Maximum ROI: Learn how to identify and evaluate high-impact use cases, from generative AI-powered customer support to predictive workforce scheduling.

03 Overcome Challenges in AI Adoption: Discover strategies for addressing change management, reducing implementation risks, and maintaining a balance between AI and human interaction in the customer experience.

Speakers

Principal at CaCube

Nicolas De Kouchkovsky

Nicolas De Kouchkovsky is the founder and principal of CaCube Consulting, driving growth for CX and SalesTech companies. A recognized industry analyst and authority in CX, customer service, contact centers, sales, and AI, he has over three decades of experience shaping market leaders. At Genesys, Nicolas drove growth to $600M, securing its leadership in the contact center space. At Alcatel-Lucent (now Nokia), he built the call center business. For the past 10 years, he has guided startups and innovators as a Fractional CMO. A three-time CMO, Nicolas brings deep expertise in go-to-market strategy, positioning, and messaging.

VP of CX Product Marketing at RingCentral

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

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Hear from RingCentral's visionary leaders on innovation strategies, industry insights, and how businesses can unlock AI's potential for better customer and employee experiences.

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REAL EXPERTS - January 30, 2025 · 10am PT | 1pm ET

REAL EXPERTS
January 30, 2025 · 10am PT | 1pm ET

Crafting Your AI Roadmap – Elevating Your Contact Center with AI

Join us for the first episode of our AI Real Talk webinar series on revolutionizing customer and employee experiences.

Register now