AI Real Talk Webinar - ON DEMAND

Revealing the AI Communication Strategies That Work

Transform business interactions with AI-powered conversations

The RingCentral RingCX dashboard in display on a monitor screen with inserts of the Sentiment Analysis feature and chat support window

Overview

About this webinar

Tap into the groundbreaking impact of AI-powered conversation! Tune in and explore communication strategies from top industry experts that are reshaping business futures. You’ll walk away with transformative insights that can revolutionize your organization’s approach to AI and communication.

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KEY TAKEAWAYS

01 Winning Conversation Tips: Get practical advice from TED speaker Elizabeth Stokoe, an expert in conversation analysis, on improving interactions for better team outcomes.

02 Strategic GenAI Implementation: Scott Rosecrans from AWS will share executive strategies for accelerating GenAI projects, pinpointing key use cases, and adapting to a fast-evolving landscape.

03 RingCentral's Communication Innovations: Learn about RingCentral’s AI capabilities that redefine productivity and collaboration.

04 Adopting AI in Practice: Learn from executives in various industries about overcoming implementation challenges, measuring ROI, and achieving business growth through AI.

05 AI Communication Predictions for 2024: Hear from industry analysts Melody Brue, Nishchal Khorana, Irwin Lazar, Sheila McGee-Smith, Dave Michels, and Scarlett Wheeler on the future of AI in business communications and its impact on your company.

Speakers

Professor, Department of Psychological and Behavioural Science at the London School of Economics

Elizabeth Stokoe

Elizabeth Stokoe is the Academic Director of Impact at The London School of Economics and Political Science where she is a professor in the Department of Psychological and Behavioural Science. She conducts conversation analytic research to understand how talk works - from first dates to medical communication and from sales encounters to crisis negotiation. She is passionate about science communication, and has given talks at TED, Google, Microsoft, The Royal Institution, and performed at Latitude and Cheltenham Science Festivals.

Vice President of Enterprise GenAI Pursuits at Amazon Web Services

Scott Rosecrans

Scott Rosecrans is the VP Generative AI Business Development for AWS, bringing a wealth of expertise and experience to his role. With a 7-year tenure at Amazon, Scott has dedicated his career to empowering AWS’ largest and most complex customers, and is now guiding them in leveraging the transformative power of AWS’ Generative AI technology to solve their most daunting challenges.

VP, PRODUCT MARKETING, RINGCENTRAL

Esther Yoon

Esther Yoon is a UCaaS product marketing leader that has worked at some of the top communication companies bringing to market industry-leading solutions for the past 12 years. She is a cloud communications, UC, hybrid, and return to office expert that specializes in helping organizations and people connect and thrive with transformative technology.

President and Principal Analyst at Mertrigy

Irwin Lazar

Based in Virginia, Irwin benchmarks adoption and emerging technologies in the digital workplace, covering enterprise communications and collaboration. He is a contributor for NoJitter.com and SearchUnifiedCommunications.com, writing on team collaboration, UC, cloud, adoption, SD-WAN, CPaaS, WebRTC, and more. He is a Certified Information Systems Security Professional, with a background in IP network and security architecture, design, and operations.

Principal Analyst and Founder at TalkingPointz

Dave Michels

Dave Michels works with global providers, public and private investors and other industry participants (Channels and Consultants) to provide insights and guidance about the industry and how industry offerings transform enterprise workflow and collaboration. Dave closely monitors industry news and trends, and shares commentary and analysis in his posts and reports on TalkingPointz. He also contributes to industry sites, presents regularly at industry events, and provides advisory services to industry stakeholders.

President & Principal Analyst at McGee-Smith Analytics

Sheila McGee-Smith

Sheila is the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. With more than three decades of experience in the telecommunications industry, including 12 years with The PELORUS Group. Prior to joining The PELORUS Group, she held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet.

VP and Principal Analyst at Moor Insights

Melody Brue

Melody is a principal industry analyst covering modern work, financial services, and human resource management and human capital management. She is well-versed in collaboration, CX, productivity tools, low/no-code solutions, and workforce trends, with expertise in highly regulated spaces such as mobile payments, gaming, and automotive. Mel has 25+ years of real tech industry experience in marketing, business development, and communications. Before joining Moor Insights in 2020, she was Chief Marketing Officer at Lottery.com, overseeing marketing, investor relations, corporate communications, and brand development.

Vp of Compliance at REE Medical

Scarlet Wheeler

Scarlet Wheeler, CCEP, is the Vice President of Compliance at REE Medical, with over 20 years of experience in compliance and privacy. Her extensive background includes regulatory oversight, auditing, and risk management, with a focus on ensuring ethical standards and legal adherence. As a Certified Compliance and Ethics Professional (CCEP), Scarlet leads the compliance department at REE Medical, setting industry benchmarks for operational integrity and regulatory compliance.
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VP at Frost & Sullivan

Nishchal Khorana

Nishchal Khorana is a Vice President with Frost & Sullivan. He is a global program leader and a thought leader in the ICT industry with extensive strategy consulting and advisory experience, working closely with leading global technology vendors, service providers, investment banking firms as well as government bodies. Nishchal has participated as a key note speaker, moderator and panelist in at several prominent industry conferences and summits.

Managing Partner at Kitay Law Offices

Thomas J. Pivnicny, Esq.

Thomas Pivnicny is the Managing Partner & Marketing Director at Kitay Law Offices. He obtained his B.A. in Economics from Occidental College in 2008, and his law degree from Villanova University School of Law in 2012. Tom has represented thousands of victims in personal injury and workers' compensation cases for well over a decade, obtaining millions of dollars in compensation for his clients. He manages the team of attorneys at Kitay Law Offices and has helped double the firm's headcount over the past 3 years while increasing annual revenue by more than 200% over that same period.

Chief Product Officer, RingCentral

Srini Raghavan

Srini Raghavan is the Chief Product Officer at RingCentral and leads the Product Management and User Experience Design teams. A passionate technology enthusiast, Raghavan brings over 15 years experience in the technology industry building and leading innovation teams to deliver groundbreaking new products. He has versatile experience in the Enterprise SaaS industry having worked as a leader in multiple roles.

VP and Chief Business Development Officer, RingCentral

Richard Borenstein

Richard Borenstein is the VP and Chief Business Development Officer at RingCentral. A veteran business cloud communications professional with a fervor for rapid growth, recruiting and partnership building, Richard has built a vast, global executive network and a proven history of cultivating enduring, strategic partnerships with the largest SaaS players.

Director of Product Marketing, RingCentral

Roman Tobe

Roman Tobe is a Director of Product Marketing for RingCentral, focused on AI, security and compliance in the unified communications space. He has guided product marketing strategy for numerous cybersecurity companies in the Bay Area.

Senior Director of Product, RingCentral

Eugene Mandel

Eugene is Senior Director of Product at RingCentral, leading the conversational intelligence product line. With a long history in AI product leadership roles, Eugene's particular focus is on leveraging technology to enhance collaboration—both between humans and between humans and machines—through natural language and conversational interfaces.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands including Google, Nike and Campbell’s have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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AI Real Talk Webinar - ON DEMAND