The
Communications Hub
Access cutting-edge insights and explore real-world AI applications in business communications.
Research reports
Insights to inform your strategy
The state of AI in business communications
Our bi-annual report provides a comprehensive overview of AI's current role in business communications, with forward-looking predictions from industry leaders. Explore valuable insights designed for companies looking to deploy or expand their AI capabilities.
Key highlights:
Trends in AI adoption for customer interactions, sales, and internal processes
Benefits and challenges of integrating AI into business communications
Future outlook on AI's impact on productivity, customer satisfaction, and revenue growth
How AI is changing employee & customer experiences
Learn how businesses leverage AI for customer and employee experiences with the latest stats on collaboration, productivity, and ROI.
Wait times and customer service
Explore how to reduce hold times and improve customer satisfaction with our research-backed insights.
2024 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report
Review the 2024 Gartner research for an analysis of today’s top UCaaS providers, including critical considerations, strategic planning recommendations from Gartner, and more.
Trusted by over 400,000 businesses around the world
RingSense AI identifies specific words, phrases, or trends needing attention, whether for further training or sharing effective practices as best examples for the team.
– Jessica Holder, Owner, Eclipse Insurance
Industry reports
The latest intelligence
Improving customer experience and the bottom line in financial services
Financial institutions: are your communication silos hurting your customer service? Discover how unified cloud communications can help you serve your clients better.
The future of customer engagement: How AI is reshaping contact centers
Discover how AI is redefining contact centers with tools that enhance customer experiences, streamline operations, and empower agents.
Patient service expectations vs. reality in healthcare
Discover how to reduce wait times, improve call back options, and meet 24/7 availability demands within budget constraints.
AI and customer insights lets us coach our agents more effectively, gives us insights we never had into trends across our large volume of customer calls, and helps us better serve our customers and their patients.
– Matt Pernesky, Director of Customer Experience, Tarrytown Expocare
Thought leadership reports
Spotlighting AI changemakers
The Innovators Report
Learn how some of the most forward-thinking leaders are using AI communication solutions to improve customer experiences, increase collaboration, and drive measurable growth across their businesses.
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