The

Communications

Hub

Access cutting-edge insights and explore real-world AI applications in business communications.

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The future of customer engagement: how AI is reshaping contact centers

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Research reports

Insights to inform your strategy

The state of AI in business communications

Our bi-annual report provides a comprehensive overview of AI's current role in business communications, with forward-looking predictions from industry leaders. Explore valuable insights designed for companies looking to deploy or expand their AI capabilities.

Key highlights:

Trends in AI adoption for customer interactions, sales, and internal processes

Benefits and challenges of integrating AI into business communications

Future outlook on AI's impact on productivity, customer satisfaction, and revenue growth

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Report: How AI is changing employee and customer experiences

How AI is changing employee & customer experiences

Learn how businesses leverage AI for customer and employee experiences with the latest stats on collaboration, productivity, and ROI.

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Wait times and customer service

Explore how to reduce hold times and improve customer satisfaction with our research-backed insights.

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2024 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide Report

Review the 2024 Gartner research for an analysis of today’s top UCaaS providers, including critical considerations, strategic planning recommendations from Gartner, and more.

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Industry reports

AI in action: key stats driving industry insights

REPORT

The state of AI in healthcare communications

High AI adoption across healthcare organizations

AI spending expected to increase significantly

Growing concerns about AI-driven fraud

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of healthcare respondents reported faster resolution times for patient issues.

A healthcare professional attending a virtual consultation via RingCentral

REPORT

The state of AI in legal communications

Law firms lag behind in AI adoption

Fraud prevention remains a significant challenge

Practical AI solutions key for client success

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of legal respondents believe their company’s investment in AI will grow in the next 3-5 years.

A lawyer with a laptop talking to a female client across the table

REPORT

The state of AI in financial services communications

Financial services lead in AI adoption across industries

Increased confidence in managing AI challenges

AI transforming customer and internal communications

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of financial services respondents have adopted or are experimenting with AI.

A bank customer depositing a check with support from a bank teller.

REPORT

The state of AI in retail communications

Retail leads in AI customer integration

Many businesses unprepared for AI fraud

AI driving innovation across retail operations

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of retail respondents reported improvements in customer satisfaction due to AI usage.

A male retail worker looking at a monitor while writing in a notebook.

Thought leadership reports

Spotlighting AI changemakers

The Innovators Report

Learn how some of the most forward-thinking leaders are using AI communication solutions to improve customer experiences, increase collaboration, and drive measurable growth across their businesses.

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Implementing AI-driven solutions isn't just about improving efficiency—it's about redefining how we capture and manage critical customer interactions.

– Lee LeBaigue, Senior Vice President, InsuranceHub Leavitt Agency

We'll see AI transform from a tool to a true partner in our daily interactions.

– Jon Arnold, Technology Analyst, J Arnold & Associates

We can efficiently manage thousands of inbound calls daily while providing more personalized experiences.

– Jason Clark, IT Infrastructure Manager, Mission Veterinary Partners

Ready to transform your business communications with AI?

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