RINGCENTRAL FOR PAYERS

Help members get the most
out of their plans

Put member engagement first by organizing all your conversations in one place.
Member signup
Benefits authorization
Claim management
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A woman holding a bottle of pills dials the hospital insurance number powered by RingCentral
A woman holding a bottle of pills dials the hospital insurance number powered by RingCentral

Healthcare payers everywhere are creating better experiences with RingCentral

Read all customer stories
Healthcare staff enters patient data in RingCentral
MEMBER SIGNUP

Make enrollment easy

Onboard new members in no time and create a more efficient experience through multichannel support.
Increase conversions by routing new member inquiry calls to the right person every time.
Support your team by quickly adding contact center seats during heavy seasonal program enrollments.
Use skills-based routing to help members enroll in the programs that are right for them.
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BENEFITS AUTHORIZATION

Fast track care when members need it most

Improve health outcomes by intervening at the right time and helping members understand coverage and treatment options.
Collaborate on denials, dual-coverage disputes, and other cases with instant and secure team messaging.
Use call analytics reporting to spot any potential provider contract adherence issues and to improve provider education.
Organize virtual video meetings to review fast-moving regulatory updates and keep staff on the same page.
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Inform patients of their payment benefit coverage via RingCentral app
Patient-Hospital staff conversation inside a RingCentral message window
CLAIM MANAGEMENT

Hello better relationships, goodbye churn

Improve claims adjudication and reimbursement cycles through dedicated contact center features.
Create familiarity and simplify claim reviews with same-agent call handling.
Do away with call queue frustration by setting up routing rules for VIP group plan clients.
Help members save time by giving them self-service options for routine claim status inquiries.
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LIMITED TIME OFFER

Connect your development teams, for free

We’re here to help you stay productive with free team messaging, video meetings, and a modern business phone.
Get RingCentral free
RingCentral group chat among hospital team members
Maintaining Patient-Doctor confidentiality with RingCentral
Security

Keep member data safe and secure

We know your top priority is making sure your members’ data is always kept safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
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Bring along your favorite apps

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Monitor risk with AI
Use AI to detect risks within recorded engagements across phone, video, and chat content.
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Collaborate in Salesforce
Text message, schedule video meetings, or place phone calls all from within Salesforce.
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Deliver personalized service
Integrate and present member data-enriched screen pops to service agents.
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RingCentral makes it easy for our teams to work together, no matter where work finds them.
Bryan Tonne, Director of Business Technology, VGM Group
RingCentral aids a team of healthcare staff in a meeting
CASE STUDY
Revenue cycle management company realizes a 441% ROI with RingCentral
Learn more
A healthcare agent uses RingCentral to communicate with patients
DATASHEET
RingCentral Contact Center™ for Salesforce
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A client calling a healthcare center using the RingCentral app.
BLOG
Healthcare payers: Optimize member services with work-from-home agents
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Start growing your member base today
We’ll get you up and running in no time.

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A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290