Analytics

RingCentral Quality of Service Reports

Proactively monitor and troubleshoot call quality issues impacting your global users in real-time.

Benefits of Quality of Service Reports:

  • Powerful dashboards with interactive run-time graphical representations for focused monitoring and investigation.
  • Ability to pinpoint a particular concentration of problematic calls to identify patterns in quality degradation at the country, regional, and local levels.
  • Easy-to-understand quality scores for media streams based on transport information, including jitter, latency, packet loss, and codecs.
  • Tracking of quality trends down to the individual user and call level.
  • Access to near real-time data allows you to proactively troubleshoot and correct quality issues before they become disruptive to your organization.
  • Multidimensional filters provide you the flexibility to analyze performance and trends based on location, call volume, codecs, internet service providers, device types, and more.
  • At-a-glance overview allows you to quickly identify any patterns in problematic calls for immediate isolation, troubleshooting, and resolution.
  • Detailed information allows you to drill down and accurately address the root cause of any call quality issue.

RingCentral Quality of Service Reports - FAQs

  • This feature is available to RingEX Enterprise and Premium edition customers.
  • You can create reports that provide a holistic overview of your call quality measured by location, VPN, date/time range, endpoint, codec, ISP, and more. You can also create reports that provide more detailed information at a per call or user level.

A call’s quality score is broken down into these major factors:

  • Packet loss — occurs when one or more packets of data travelling across a network fail to reach their destination.
  • Jitter — the variation in the arrival rate of packets at a destination.
  • Latency — the time taken for a packet to get from one endpoint to another endpoint on the network.
  • The time zone defaults to the logged in user’s local computer settings.
  • Quality of Service data extraction is not currently supported.
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