What is Call Monitoring?
Call Monitoring Software Features
Mute/Unmute
Dialpad
Audio
Whisper
Barge
Take over
Automatic or On-Demand Call Recording
Benefits of Call Monitoring Software in Your Business
Valuable Training Tool
Easy-to-Use Call Monitoring Dashboard
Quality Call Center Monitoring
Maintain Customer Satisfaction
Why Choose RingCentral for Your Call Monitoring Software
Unified communications features
RingCentral provides a wide range of features beyond being a contact center or a call center software. Aside from call monitoring and call recording, you can benefit from a complete roster of AI-powered business phone features, allowing you to tailor your business phone system for your sales teams, customer support teams, and the whole organization. From calls, messages, faxes, and even video conferences, the RingCentral app supports you to achieve customer satisfaction.
Sync your communication seamlessly beyond regular phone calls with a comprehensive unified communications platform fit for your business needs. It includes telephony, fax, video conferencing, team messaging, and advanced contact center features like omnichannel platforms and AI solutions.
Improved customer support
RingCentral can support up to 100 call monitoring groups per account. Maximize your customer service capability while ensuring quality monitoring using dashboard analytics and metrics from the app.
Rest easy knowing that RingCentral offers 24/7 business continuity for your company. Our redundant distributed network allows you to stay open for business from anywhere.
We can keep you connected with a 99.999% uptime SLA so you can extend the same level of availability to your clients.
Affordable and transparent pricing
Call monitoring is free for RingCentral Advanced and Ultra customers. Explore our plans and packages to find the perfect fit for your business requirements. You also have the flexibility to choose between monthly or annual payment options.
When you choose RingCentral, you can provide a positive customer experience and empower your workforce. Access intelligent phone solutions and robust call management capabilities with our cloud phone system.
Robust security policy controls
Feel confident that every call is secured. We employ several security protocols such as Single-Sign-On (SSO), block phone numbers, AI-based spam blocking, RoboCall mitigation using STIR/SHAKEN standards, TLS encryption/SRTP secure voice, and Emergency response locations for E911 calls.
Artificial Intelligence-powered Contact Center
The RingCentral Call Monitoring API lets developers connect to an active phone call and programmatically subscribe to an audio stream. With this call monitoring software, you can provide a real time transcription of a call. You can also program Natural Language Processing (NLP) and Artificial Intelligence to assist your contact center agents in helping resolve cases faster.
What You Need to Know About Call Monitoring
Your system admin can turn on Automatic Call Recording for anyone, or you can record calls yourself.
RingCentral supports up to 100 call monitoring groups per account.
A supervisor can monitor designated groups and be monitored by their supervisors.
A call can only be monitored by one supervisor at a time. If a second supervisor tries to monitor the same call, they will be directly connected to the extension.